Information Technology / Operational Technology Specialist

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW:

The Information Technology / Operational Technology Specialist is responsible for ensuring the reliability and functionality of computer hardware, software, networks, and communication systems used on the factory floor and in administrative areas. This includes installation, configuration, development, maintenance, and documentation of in-house software, databases, and reporting systems. The role supports the implementation of new corporate software and hardware initiatives and provides technical support to factory personnel, ensuring continuous improvement aligned with manufacturing, quality, and distribution goals.

KEY RESPONSIBILITIES:

• Production Process Knowledge: Understands the production process and its integration with IT systems.
• System Maintenance and Improvement: Maintains and enhances factory floor IT solutions to support operational objectives.
• Technical Management: Installs, configures, tunes performance, administers, and troubleshoots hardware, software, databases, networks, communication, and multimedia systems.
• Data Security and Compliance: Supports data backup, disaster recovery, software licensing, compliance, security, and authorization policies within the factory.
• Technical Support: Provides Tier I and II support for factory hardware, data collection systems, and business information systems.
• Change Management: Applies to change management principles in accordance with Good Manufacturing Practice (GMP) regulations.
• System Monitoring: Performs daily monitoring to verify hardware, server, and system integrity, availability, and connectivity.
• Network and Infrastructure Expertise: Manages firewalls, routers, SD-WAN, VPNs, switches, WLCs, wireless access points, and DNS/DHCP servers, Factory LMS/FAS servers.
• Inventory Management: Oversees IT infrastructure hardware and software inventory per Nestle lifecycle policies.
• User and Domain Management: Handles Active Directory, domain management, user accounts, authentication, and authorization using Organizational Units and Global Policies.
• Collaboration and Communication: Works with factory personnel and stakeholders to resolve IT/OT system issues and coordinate outage communications.
• System Development: Analyzes, develops, documents, and maintains in-house information and data collection systems.
• Off-Hours Support: Provides demand-based technical support aligned with factory off-hours requirements.
• Project Coordination: Partners with factory leadership and engineers to plan and implement new or enhanced factory software.
• Continuous Skill Development: Maintains and develops technological skills related to plant computer systems and promotes Agile methodologies.

EXPERIENCE AND EDUCATION REQUREMENTS:

• Candidates should have knowledge in at least three of the following: Personal computer hardware, Local Area Network (LAN) Operations, Windows Operating Systems, Office and Business IT, Database Design and query, Manufacturing execution systems (MES), Scada, PLCs, Infrastructure automation and cloud computing.
• High School Diploma, or equivalent, and at least 5 years of relevant experience OR an Associate’s Degree in Computer Science, Electronics, Computer Technology, or a related technical field, along with at least 2 years of relevant experience.

#LI-EF1

It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at

Job Requisition: 384102