Customer Account Specialist
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid vacation
- Paid holidays
- Paid time off
- Annual bonus
- Opportunity for advancement
- On-the-job training
- Monday–Friday | 8:00 AM–5:00 PM
- High school diploma or GED
- Strong computer, written, and verbal communication skills
- Experience with ERP software (Oracle, SAP, or Microsoft Dynamics a plus)
- Prior experience demonstrating excellent service skills
- Strong organization and time management abilities
- Must pass a pre-employment drug screening and background check
- Associate degree
- Proficiency in ERP systems and Microsoft Office Suite
- Ability to prioritize tasks and manage time independently
- Excellent written and verbal communication skills
- Strong customer service orientation and active listening
- Ability to adapt to changing customer needs and environments
- Experience managing multiple stakeholders and deadlines
- Strong collaboration skills across internal departments
- Ability to thrive in a fast-paced, high-volume environment
- Respond promptly and professionally to Requests for Quotations (RFQs)
- Provide complete quotes with recommended parts, pricing, delivery, shipping terms, and company policies
- Ensure all quotations are accurate and distributed to relevant parties in a timely manner
- Maintain part numbers, pricing, and customer data in the ERP system
- Receive and validate customer purchase/sales orders for accuracy and alignment with quotes
- Draft, issue, and communicate sales order confirmations
- Coordinate with warehouse and customers to ensure delivery expectations are met
- Enforce terms and conditions, including cancellation and restocking fees
- Process all sales orders and order necessary items or materials
- Provide order status updates, including delays or changes
- Maintain open order reports for vendors and customers
- Maintain clear communication with all stakeholders
- Coordinate with logistics for pickups and deliveries
- Ensure accurate and organized filing in the ERP system
- Investigate and resolve delivery, shipping, and order issues with documentation
- Collaborate with Accounts Payable and Receivable to address discrepancies
- Prepare international sales reports
- Provide backup support to team members as needed
- Deliver timely completion of all assigned duties
- Handle customer inquiries, concerns, and conflicts professionally
- Demonstrate a personal sense of urgency and ownership
- Commit to understanding company products and services
- Champion service improvements and customer satisfaction
- Understand the relationship between personal tasks and company-wide objectives
- Office setting at Hagler Systems headquarters in Augusta, GA
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