Customer Service Representative

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Spanish proficiency required due to frequent communication with Spanish-speaking clients.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Bilingual English & Spanish required
• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

At Amy's Angels Cleaning, Inc. , we believe our team is our greatest asset. We strive to create a supportive, inclusive, and growth-oriented environment where your efforts are valued and your career can thrive.

Here’s what makes us stand out:
Team Culture: You’ll join a friendly, motivated, and collaborative team that truly supports one another.
Growth Opportunities: We promote from within and provide ongoing training to help you advance your skills.
Purpose-Driven Work: You’ll be helping real people every day and making a direct impact on their experience with our company.
Work-Life Balance: Flexible scheduling and understanding management who value your time and well-being.

Join us and be part of a company that values integrity, teamwork, and customer care at every level.