Account Coordinator

Overview:

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY , RELENTLESS PURSUIT OF PERFECTION , AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE .

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

• Founded in 2003 with a sole focus on Contingent Labor programs and consulting services
• Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs
• Global MSP with an ecosystem of partners spanning 50 countries and all major regions
• Vendor neutral model relies upon a trusted partner and supplier community
• Partners with industry-leading VMS systems
• More “Gen 1” implementations than any other MSP over the last 5 years.
• Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES

• EVERYONE MATTERS
• WE TAKE CARE OF EACH OTHER
• LEADERSHIP IS HERE TO SERVE
• HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE
• ALWAYS KNOW WHERE YOU STAND
• EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

OUR PEOPLE AND OUR COMMUNITY

We support our people and our community through our dedicated committees:

• Diversity & Inclusion Council
• Women’s Leadership Council
• Community Outreach
• Sustainability Team
• Continuing Education Committee

Position Title: Account Coordinator

Position Summary:

The Account Coordinator (AC) will provide first level direct support to the Program Team, Client End Users and Vendors . The AC is responsible for performing all administrative duties associated with t he Managed Service Provider (MSP) . These responsibilities include maintenance tasks associated with the Vendor Management System (VMS)and reporting to ensure data integrity within the VMS . The AC will also be tasked with running scheduled reports, maintaining integrations and supporting maintenance tasks related to time and process approvals. The AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she will be responsible for the understanding of all account service lines and how the client utilizes each unique line of service . 5-10% travel.

Responsibilities:

Relationship Management

• Builds and maintains professional relationships with Hiring Managers within the client’s organization

• Build strong relationships with Supplier partners

• Network and collaborate within Monument Consulting Account Management and other departments

Service

• Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)

• Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes

• Understand and drive back-end account processes (timesheets, reminders, and required reports)

• Update and maintain account documents (handbooks, SOPs, training decks)

• Responds to and resolves user issues (supplier, buyer, Monument).

• Ensure compliance with client procurement policies, guidelines, and processes

• VMS system maintenance including worker assignment details, time and expense, approval workflow

• Responsible for system reporting to manage data integrity within VMS

• Perform and track Worker and Supplier audits

• Understand and support basic VMS and Account processes

• Complete work in a way as to support and exceed expected Service Level Agreements (SLAs ).

Supplier Partnership

• Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation

Qualifications:

• 0-2+ years Professional Experience and 0-1 years MSP-VMS experience

• College Degree or equivalent work experience

• Experience with and basic skills with Microsoft Office

• Outlook

• Word

• PowerPoint

• Excel

Pay Range: USD $22.12 - USD $24.04 /Hr.