Customer Service Representative

Biz Voice Boost

Atlanta, GA

About Us At Biz Voice Boost, we specialize in providing tailored communication solutions that help businesses connect with their customers more effectively. From call center support to lead generation and client retention strategies, our team is passionate about delivering outstanding customer experiences. Position Overview We are seeking a motivated and reliable Customer Service Representative to join our Atlanta team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. Responsibilities: * Answer incoming calls and respond to customer inquiries in a professional manner * Provide accurate information regarding services, products, and company policies * Handle customer concerns, complaints, and issues with empathy and efficiency * Collaborate with team members and supervisors to improve service quality * Meet performance goals, including response time, call handling, and satisfaction metrics Minimum requirements: Qualifications: * High school diploma or equivalent; some college is a plus * Strong verbal and written communication skills * Ability to multitask, stay organized, and remain calm under pressure * Basic computer literacy and comfort using CRM or ticketing software * A positive attitude and commitment to excellent customer service What We Offer: * Competitive hourly pay ($16 – $21 per hour, depending on experience) * Health, dental, and vision insurance options * Paid training and ongoing professional development * Opportunities for career advancement within the company * Supportive team environment with recognition for high performance

REQUISITOS

Posted 2025-09-25

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