Customer Service Rep - PerDiem (As needed basis)

Job Description

Job Description

Job Title: Customer Service Rep - PerDiem (As needed basis)
Location: Alpharetta, GA 30022
Shift: Days – flexible hours
Pay Rate: $20/hr on w2

Position Overview:
Seeking a Patient Service Representative (PSR) to join our clinical team. The PSR will play a vital role in ensuring a welcoming, efficient, and patient-centered experience. This individual will support both staff and patients by answering calls, handling inquiries, scheduling appointments, managing patient accounts, and assisting with treatment plans. This role is ideal for someone with strong customer service skills who is eager to grow in the dental field.

Key Responsibilities:

• Greet, acknowledge, and check in/out patients with professionalism and empathy.
• Respond to patient questions and concerns in alignment.
• Answer telephones, confirm appointments, and manage the office appointment book.
• Follow up on cancellations and no-show patients to keep schedules optimized.
• Assist patients with treatment plans, including discussing financial arrangements.
• Post patient charges and payments accurately into the system.
• Maintain voicemail, reception, and waiting areas in a clean and welcoming manner.
• Provide general administrative support to staff and the Office Manager.

Required Skills & Experience:

• Strong customer service and communication skills.
• Experience answering telephones in a professional setting.

Preferred Skills & Experience:

• Prior experience in dental, medical, or other healthcare office.
• Knowledge of insurance plans (HMO/PPO) is a plus.

Education:

• High school diploma or GED required.

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities