Quality Assurance Specialist
Quality Assurance Complaint Investigation Specialist
LaSalle Network is partnering with a leading manufacturing organization to hire a Quality Assurance Complaint Investigation Specialist for a fully remote opportunity in the Central or Eastern time zones. This QA professional will own customer complaint investigations from initial review through root cause identification and corrective-action recommendations. The role will work cross-functionally with Quality, Manufacturing, Operations, Supply Chain, and Customer Experience to investigate issues and ensure findings are thoroughly documented. Responsibilities:Lead investigations into customer quality complaints
Determine whether issues are internally or externally driven
Perform root cause analysis
Gather and analyze production, quality, and operational data
Partner with Manufacturing, Operations, and Supply Chain during investigations
Document findings and supporting information in SAP
Recommend and track corrective actions
Communicate investigation results to stakeholders
Identify complaint trends and continuous improvement opportunities
Requirements:
Experience in Quality Assurance within a manufacturing environment
Hands-on experience conducting complaint or quality investigations
Strong root cause analysis skills
Knowledge of basic manufacturing processes and quality fundamentals
Strong analytical, problem-solving, and documentation abilities
Ability to manage investigations across multiple departments
SAP experience is preferred
Key Details:
Remote opportunity
Compensation: $32.00-36.00 per hour
Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit
If you have a manufacturing quality background and experience investigating issues through resolution, apply today or message me directly to learn more!
Sarah Carpenter
LaSalle Network #LI-SC2
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