IT CRM Product Manager

Job Description

Job Description

IT Product Manager – HubSpot CRM
Location: Metro Atlanta, GA (Hybrid – 2 days onsite per week)
Industry: Freight Logistics
Employment Type: Full-Time

Our logistics client, headquartered in Metro Atlanta, is implementing HubSpot as its global CRM platform . They are seeking a hands-on IT Product Manager with proven experience leading HubSpot initiatives in a global, B2B environment.

This high-impact role will own the end-to-end product lifecycle of HubSpot, from design and delivery to integration and continuous optimization, in alignment with the company’s commercial and customer engagement strategy.

• Serve as the global IT Product Owner for HubSpot CRM

• Define and manage the product vision, roadmap, and lifecycle

• Oversee implementation, configuration, automation, and integrations (ERP, analytics tools, portals)

• Partner with global stakeholders in Sales, Marketing, and Customer Success to gather requirements and prioritize development

• Manage external vendors and HubSpot partners to ensure quality delivery

• Lead change control, governance, and stakeholder communication across regions

• Drive user adoption, automation capabilities, and continuous improvement

• Ensure compliance with security, data privacy, and regulatory standards

• Track CRM performance, user engagement, and ROI

• 7+ years of IT product or program management experience, with a focus on CRM platforms

• Minimum 2 years of hands-on HubSpot CRM implementation and administration

• Experience in freight forwarding or logistics industry

• B2B enterprise experience required

• Strong understanding of CRM architecture, APIs, and integration patterns

• Proven ability to translate business needs into technical configurations

• Excellent communication and stakeholder management skills

• Experience working with global cross-functional teams

• HubSpot certifications

• Experience with integration tools such as Boomi or MuleSoft

• PMP, Agile, or Scrum certifications

• Strong analytical and problem-solving skills