Customer Support Representative

Job Description

Job Description

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat channels. The successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint.

Technical knowledge is not required but would be advantageous. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.

Key Responsibilities

• Answer incoming customer calls in a friendly, professional, and timely manner
• Respond to customer queries via email and chat platforms
• Provide accurate updates on customer orders and delivery timelines
• Proactively follow up with customers regarding order status, delays, or issues
• Handle sales-related enquiries, including product information and availability
• Resolve customer concerns efficiently, escalating complex issues when required
• Maintain clear and detailed records of customer interactions and transactions
• Work collaboratively with internal teams (e.g., sales, logistics) to ensure smooth order fulfilment
• Identify opportunities to improve customer satisfaction and internal processes

Key Skills & Attributes

• Excellent verbal and written communication skills
• Strong interpersonal skills with a customer-first mindset
• Ability to multitask and manage multiple communication channels effectively
• Calm and solution-oriented under pressure
• Proactive, resourceful, and able to work independently
• High attention to detail and strong organisational skills
• Positive attitude and willingness to learn

Qualifications & Experience

• Previous experience in customer service or a similar role is preferred
• Experience with phone-based support and customer communication tools is advantageous
• Formal qualifications or a degree are not required but will be considered a plus

What We’re Looking For

We’re seeking someone who is motivated, dependable, and eager to contribute to a positive customer experience. The ideal candidate is adaptable, responsive, and brings energy and professionalism to their work.