Point-of-Sale (POS) Project Manager

Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth partners in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations. We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our partners, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role?

The POS Project Manager (PM) is a pivotal role dedicated to ensuring that new merchant installations are completed on time, on budget, and to the Standards defined by VersiTech and our Partners. The PM is responsible for proactive engagement with Tonic partners and merchants, ensuring their needs are met, and supporting them through an organized installation project. This role requires excellent communication, negotiation, and relationship-building skills.

What will you be doing on a day-to-day basis?

• Relationship Management:
  • Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations.
  • Act as the primary point of contact for assigned clients, addressing their needs, resolving issues, and ensuring satisfaction.
  • Engage with clients throughout their Tonic POS installation process.
  • Ensure all communication with clients (calls, emails, texts, meetings) is documented in Salesforce, including detailed notes and follow-ups.
  • Perform regular “pulse checks” to gauge client satisfaction and address any concerns or issues.

• Tonic POS Installation Project Management:
  • Ensure that all requisite documentation and information, including contracts and menus, has been collected from client.
  • Verify the Scope of the project, including labor, software, hardware, and integrations to meet the specified needs of the purchase.
  • Ensure that the sales Budget is appropriate to meet the needs of the client while maintaining the profitability guidelines of the company.
  • Delegate tasks among team members and provide consistent oversight to maintain the installation project Schedule.
  • Verify that the work produced by the team members meets or exceeds the Standards of Quality defined by the company.
  • Provide onsite POS training and support, as required.

You know you are successful when:

• Uphold operational standards and contribute to a collaborative team environment.
• Serve as an escalation point for any company-related issues affecting assigned clients.
• Address any issues or conflicts that arise with clients promptly and effectively.

Top Candidates will demonstrate the following:

• Customer Satisfaction (CSAT)
• Project Profitability
• Team Satisfaction

This is a hybrid/in-person role with expectations of being in-office 2-3 days per week, and 2-3 days each week traveling to client locations throughout the US.

We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• Competitive base salaries
• Unlimited vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you!

VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
 
Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.