Support Specialist (Macon)

Position Overview

PS2G is seeking an Office (DocuCare) Level 2 professional to support onsite document services and office equipment operations. This role is responsible for delivering high-quality print, copy, scan, and fax services while ensuring equipment uptime, accurate asset tracking, and responsive customer support in alignment with service level agreements.

Key Responsibilities

Document & Office Services

• Deliver contracted services including copying, printing, scanning, and faxing
• Receive, log, and process customer document requests electronically
• Process and distribute incoming and outgoing faxes while maintaining billing accuracy
• Perform data entry to support service tracking and reporting

Equipment Operations & Maintenance

• Diagnose basic equipment issues and perform first-level troubleshooting
• Clean and maintain office equipment to ensure consistent performance
• Replace consumables and operator-accessible parts as required
• Maintain agreed-upon uptime across the copier and device fleet

Asset & Inventory Management

• Track and coordinate Move/Add/Change (MAC) activities for office equipment
• Serve as the point of contact for equipment delivery, removal, and service support
• Apply asset tags and maintain accurate records within asset tracking systems
• Monitor and maintain supply inventory levels
• Collect and submit meter readings for billing purposes

Operational Support

• Track and report account and service activity as required
• Coordinate tasks to ensure fulfillment of contractual requirements and service expectations
• Deliver responsive, customer-focused support in a fast-paced environment

Required Skills

• Ability to read, write, and follow basic English instructions
• Strong customer service and communication skills
• Ability to manage multiple priorities with minimal supervision
• Basic computer proficiency including Microsoft Word and Excel
• Strong data entry accuracy and attention to detail
• Basic math skills
• Ability to troubleshoot and resolve basic equipment issues

Qualifications

• Minimum 1 year of experience in a customer service or related environment
• High School Diploma or equivalent required
• Ability to lift up to 50 pounds
• Ability to obtain and maintain a security clearance if required