IT Manager

Job Description

Job Description

Provides leadership across multiple units, departments, and/or regions.
The successful candidate will leverage their strong background in business operations, particularly in policy, procedure and governance processes.
Seeks an IT Manager to perform Process & Governance Oversight and ensure all project requests comply with internal IT governance frameworks, security protocols, and regulatory standards. The manager will work with internal governance committees or boards to present projects for prioritization or approval. The manager will maintain accurate and timely documentation for all reviewed projects and recurring products and services in accordance with audit and compliance requirements, organizes and maintains filing system, database, and records of Division's inventory of new and old rules and regulations. The selected candidate will maintain expert knowledge of applicable laws and rules, as well as applicable Division policies, and procedures and manage and ensure an accurate and timely process flow. A minimum of 3 years work experience in the above capacity is required.
Local Candidates only. 1-2 days onsite weekly.

Additional Responsibilities:
Governance & Compliance Facilitation
Assist with the development, review, and maintenance of IT policy and procedure documentation, ensuring compliance with regulatory requirements and enterprise standards.
Support IT governance activities and provide committee support by preparing meeting materials, documenting meeting minutes, and tracking action items.
Collect, analyze, and report on IT quality metrics to inform decision-making and support continuous improvement efforts.
Prepare clear, concise, and accurate written communications, summaries, and reports related to IT governance, quality metrics, and policy activities.
Facilitate communication and training related to IT policy requirements, reporting resources, and compliance protocols.
Assist with the escalation and documentation of suspected policy violations in accordance with established IT procedures
Ensure all project requests comply with internal IT governance frameworks, enterprise architecture standards, and applicable technology policies.
Prepare projects for formal review by internal governance boards or steering committees as required by project scale or impact.
Support documentation of funding justifications, risk assessments, and policy compliance as part of the intake package

Continuous Improvement
Identify opportunities to improve the project intake and evaluation process.
Assist in developing guidelines, templates, and training materials to support business users in submitting high-quality project requests.
Draft new policies, procedures, guidance, and/or regulations for management approval within assigned time frames.

Project Intake & Review
Review project submissions to assess completeness, technical feasibility, and alignment with IT strategy. Analyzes information to determine nature and extent of customer requirements and concerns.
Collaborate with enterprise architects and technical leads to validate technology choices and integration implications
Demonstrates leadership skills through effective interpersonal skills, verbal/non-verbal communication and active participation in departmental or organizational committees/workgroups

Stakeholder Communication & Facilitation
Facilitate meetings with stakeholders to refine project scopes, clarify requirements, and outline expected IT involvement.
Serve as a liaison between business units and IT to align expectations and communicate process timelines and outcomes.
Serve as the primary IT contact for reviewing project requests and technology proposals submitted by agency stakeholders.
Assess technical feasibility, strategic alignment, and clarity of scope for incoming IT project requests.
Engage IT architects, engineers, cybersecurity teams, and operations to validate solution integrity and compatibility with enterprise systems.
Develops, maintains, and fosters effective working relationships across multiple departments
Acts as liaison between multiple parties to identify solutions to problems.
Communicate updates to department leadership regarding project timelines, changes, and/or additional requirements when needed.

Agency Specific Qualifications:
Demonstrated proficiency in research, information analysis to make recommendations
Ability to determine functional needs and system requirements
Ability to devise solutions based on analysis and critical thinking
relevant analytical abilities
Demonstrated ability to work effectively with functional and technical teams
Ability to coordinate between multiple workgroups
Knowledge of agency laws, regulations, policies and procedures.
Demonstrated ability to analyze documents accurately to determine compliance based on applicable statutes and regulations.
Excellent organizational, time management, and attention to detail skills.
Ability to prioritize, organize, and manage tasks to meet internal and external deadlines using independent judgment.
Ability to secure and protect sensitive documents and/or records.
Ability to work effectively with minimal supervision
Associate's degree in Operations Management, Information Technology, Business Administration, Communications, or related field. 3-5+ years of experience in Governance, Risk and Compliance (GRC).
Solid understanding of IT governance, software development lifecycles (SDLC), and regulatory compliance (e.g., data privacy, cybersecurity standards).
Demonstrated strong leadership skills, with previous experience motivating and guiding others toward accomplishment of office/department goals.
Exceptional communication, both orally and in writing, and facilitation skills across technical and non-technical audiences.
Possesses strong written and oral communication skills with the ability to express ideas and facts to groups and individuals effectively
Demonstrated experience identifying and solving problems and applying innovative solutions to make organizational improvements Committed to providing quality customer service

Preferred Qualifications:
Experience negotiating contracts
Seeks innovative approaches to improve the process of delivering IT solutions to customers
Experience working with multiple departments/units to accomplish a specific task.
Project management experience
Ability to quickly shift priorities and manage unexpected changes to priorities
Experience leading teams
Strong communication and organizational skills, ability to multitask, strong attention to details, excellent problem solving and follow-up skills required
GRC experience with a strong understanding of how to design and execute compliance activities.
Experience working within or alongside public sector or regulated industries.
Familiarity with regulatory standards (e.g., NDAA, HITRUST, NIST) and compliance practices.
Must be passionate about contributing to an organization focused on continuous improvement