Program Coordinator, Travel

Job Description

Job Description

Salary: $45k - $50k

Title: Program Coordinator, Travel

Classification: Non-Exempt

Reports to: Director, Travel Services

Location: Atlanta, GA (Hybrid 3 days in office)

Compensation: $45k - $50k Annually

Who We Are

At Extu, we dont just play in the marketwe're leading it. As one of the fastest-growing companies in our space, we help the worlds biggest brands grow revenue through incentive marketing, group travel rewards, and through-channel campaigns. Our Partner Experience Platform makes it all work, blending smart strategy with seamless technology.

We believe in growthours, our clients, and yours. But we know growth takes more than ambition. It requires smart people, shared goals, and a culture that values both speed and support. Thats why weve been named one ofAtlantas Best and Brightest Companies to Work For(13 years running) and recognized as aTop Workplacebut what truly sets us apart is our people-first mindset.

We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior management

Learn more at

Job Summary:

This position is responsible for supporting the operations team on all facets of assigned travel programs. This position is also responsible for overall customer satisfaction of the individual attendees of the travel program during the registration process.

Job Responsibilities:

• Support of Account Manager in the operation of travel programs including client and vendor correspondence.
• Organization of physical program files within company standards.
• Creation of program database for all participant information.
• Creation of registration materials including web registration site utilizing Cvent Registration system.
• Coordination of all program mailings including promotional mailings, registration mailings and final documentation mailings.
• Coordination of participant registration process including answering participant phone calls regarding program and registration questions.
• Quality Control of registrations and participant changes.
• Maintains contact with air vendor on day-to-day participant issues.
• Creation of program documentation to include copy and production of Program of Events, name badges, luggage tags, signage, etc. as well as coordination of artwork with in-house graphic artist.
• Updates Account Manager on all participant issues including changes or any special requests made by participants.
• Runs reports as required including rooming lists, participant lists, activity lists, arrival & departure lists, etc.
• Creation of travel staff notebooks including copies of all appropriate reports.
• Live up to our Extu Core Values.
• Performs other duties and responsibilities as required by supervisor or business
• This job description is subject to change at any time

Job specifications (Required skills):

• 1-2 years of related work experience
• Experience with customer service
• Strong interpersonal skills to effectively collaborate across departments
• Ability to work in a small team environment or independently
• Self-starter with excellent problem-solving capabilities.
• Excellent verbal and written communication skills
• Excellent organization and planning skills
• Multi-tasking capabilities (individual will be assigned multiple registration projects simultaneously)
• High degree of flexibility
• Intermediate level Microsoft Office Skills -Word, Excel, PowerPoint, Outlook

Preferred Skills (non-essential):

• A bachelors degree in business administration, marketing, communications or related experience.
• Experience with customer service in the travel industry
• Some knowledge with Cvent Registration platform

Physical Requirements

• Travel very minimal travel required
• Ability to lift 10 pounds (laptop for remote work)
• Must be able to remain in a stationary position 90% of the time.
• Move about inside the office for meetings and to access office equipment
• Ability to sit for long periods of time at a computer utilizing a phone with headset
• Operate a keyboard for system access and email communication
• Position primarily communicates verbally with clients through phone and email.

Working conditions

• Indoors, climate-controlled office

• Hybrid work schedule with 3 days (Tue/Wed/Thurs) in office required.

What we bring to the table:

We believe work should work for you. Heres how we show up for our team:

• Robust Health Coverage Comprehensive and generously funded, because your well-being matters.
• Peace of Mind, On Us Complimentary short-term disability and term life insurance, with options to boost coverage if youd like.
• Time Off, Your Way Our Flexible PTO Program empowers you to take the time you need, when you need it.
• Work Where It Works Enjoy the balance of hybrid work schedules designed to flex with your life.
• Growth is Our Love Language Every employee gets access to LinkedIn Learning, plus curated opportunities for courses, conferences, and certifications. We invest in your future because your growth is our growth.
• Give Back with Heart One paid day each year to support the cause you care about most. We also proudly support local charities like Childrens Healthcare of Atlanta and Agape, with volunteer opportunities throughout the year.
• Celebrate the Wins Our employee rewards and recognition program is second to none.
• Shine Bright We honor Star Performers quarterly and roll out the red carpet for our annual Elite Performers.

Join us and be part of a team that brings energy, creativity, and purpose to every day. Youll grow your skills, shape meaningful results, and have fun doing it!

Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.