Front Desk Associate

Job Description

Job Description

Hightop Health is looking for a driven individual who is passionate about mental health to become our next Front Desk Associate at our Psych Atlanta clinic!

About Psych Atlanta:

Psych Atlanta is a premier outpatient mental health group committed to setting the standard for what better mental health care looks like. Psych Atlanta’s mission is to change lives with comprehensive, evidence-based, integrated mental health care, while creating an inspiring and innovative workplace culture that is both clinician-centric and patient outcome-driven. We believe everyone deserves access to mental health care that works—provided by top-tier clinicians who truly care—and treatment plans as unique as our patients, even for the most challenging of conditions. For more information:

At Psych Atlanta, we show our employees that we value them, providing opportunities for career growth, clinical mentorship, clinical collaboration, research opportunities and access to a community of renowned clinical leaders, passionate peers, and supportive business partners. We’re setting the standard for a better place to work—one where employees can thrive.

• Clinic Location: 1012 Coggins Place, Marietta, GA 30060
• Hours of Operation : M-F 8:00am to 5:00pm
• Salary Range: $15.00-$18.00/hr
• Health Insurance: Medical, dental, vision
• Paid Time Off, Paid Holidays & 401K Plan

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents

Ideal Candidate:

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor