Ecommerce Sales Representive

Job Description

Job Description

Job Title: ECommerce Sales Representative

Location: Atlanta, GA On-Site | Monday–Saturday, 8:00 AM–5:00 PM

Company: Home Center Outlet

Overview:

Home Center Outlet is seeking a full-time ECommerce Sales Representative to join our growing team. In this role, you will respond to inbound inquiries from online shoppers looking for both stocked and custom interior and exterior doors, windows, and bathroom vanities. This is a performance-driven sales role focused on closing warm leads, delivering outstanding customer service, and helping customers make confident purchasing decisions through our ecommerce platform.

Key Responsibilities:

• Respond to inbound leads through phone, email, chat, and web forms using RingCentral, Shopify, and Microsoft Office
• Understand customer needs and recommend appropriate stocked or custom products
• Close sales and process orders accurately through our online systems
• Use Monday.com to manage follow-ups and order pipelines
• Provide product knowledge and basic construction guidance to help customers select the right fit
• Communicate professionally and clearly with homeowners, contractors, and designers
• Coordinate with the warehouse and support teams to ensure accurate fulfillment and provide customer support for existing orders

Requirements:

• 2+ years of experience in ecommerce or inside sales, preferably in home improvement or building materials
• Proven closing ability and strong customer communication skills
• Comfortable using technology platforms like Shopify, RingCentral, and Microsoft Office
• Ability to quickly learn product specs and construction basics (e.g., measurements, handing, material types)
• Highly organized with attention to detail and follow-up
• Must be on-site Tuesday–Saturday, 8:00 AM–5:00 PM

Preferred Qualifications:

• Experience selling and closing leads over the phone
• Background in construction, remodeling, or residential design
• Familiarity with Shopify order management and custom product workflows

Why Join Us?

• Fast-growing company with room for advancement
• Positive team culture focused on results and customer experience
• Hands-on training and support from industry experts
• Competitive base pay with performance-based incentives
• Benefits – 401K, Health Insurance, Voluntary Benefits