Medical Scheduler

Join our team as a Medical Scheduler and serve as the warm, professional face of our practice! In this vital role, you’ll deliver superb customer service while keeping our clinic running seamlessly—handling everything from greeting patients, scheduling appointments, and managing multi-line phones to verifying insurance, collecting payments, and processing medical records. If you thrive in a fast-paced environment, possess exceptional communication skills (across phone, email, and messaging portals), and love collaborating with clinical staff to create an outstanding patient experience, we’d love to connect with you!

salary: $47,000 - $47,840 per year
shift: First
work hours: 7:30 AM - 4:30 PM
education: High School

Responsibilities

Answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.

Responsibilities:

• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

Administrative & Front Desk Duties

• Patient Flow Management: Efficiently manage the check-in and check-out processes, ensuring all demographic and insurance information is accurate and up to date.
• Communication Hub: Answer multi-line phone systems promptly, routing calls, taking accurate messages, and addressing patient inquiries with a professional demeanor.
• Medical Records Management: Maintain, update, and organize Electronic Health Records (EHR/EMR) in strict compliance with HIPAA guidelines.
• General Administration: Handle daily administrative tasks including scheduling appointments, managing patient recalls, processing copayments, and scanning/filing medical documentation.

Skills

• Front Desk
• Medical Software
• Medical Terminology
• Patient Scheduling
• Receiving Incoming Calls
• Patient Care Coordination
• HIPAA
• EPIC (2 years of experience is required)
• Oral Communication
• Maintaining Calendars
• Medical Secretary Duties
• Patient Check In
• Patient Check Out
• Written Communication
• Answering Phones
• Family Practice
• Internal Medicine
• Primary Care
• Medical Scheduling (2 years of experience is required)
• Customer Service

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.