Account Manager

Job Description

Job Description

Position Summary:

The Account Manager – East Region is responsible for managing a portfolio of small to mid-tier client accounts, generating new business, and serving as a key liaison between clients and internal teams across Certified Group. This individual plays a critical role in qualifying leads, maintaining client satisfaction, and supporting revenue growth. The position requires strong relationship-building skills, business acumen, and an understanding of laboratory testing services for the food and beverage industry.

Responsibilities:

• Manage and grow assigned accounts, serving as the primary point of contact for clients in the East Region.
• Qualify and assign inbound sales leads; identify and pursue new business opportunities.
• Meet or exceed sales and profitability goals as defined by the sales leadership team.
• Provide clients with technical and service-related information regarding laboratory testing, turnaround times, methods, pricing, and results.
• Collaborate with marketing, client services, and laboratory teams to support client needs and ensure a high level of service delivery.
• Develop and execute account plans to grow existing relationships and expand service offerings.
• Handle service agreements, client onboarding, pricing negotiations, and contract renewals.
• Accurately track activities and communications in Salesforce CRM.
• Identify upsell and cross-sell opportunities within existing accounts.
• Stay current on food safety regulations and industry trends (e.g., FSMA, FDA, USDA).
• Represent the company at client meetings, industry events, and regional tradeshows as needed.
• Follow all company policies, procedures, and best practices.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Food Science, Microbiology, or a related field required.
• Minimum of five (5) years of experience in account management or sales role.
• Proven experience using CRM systems, preferably Salesforce.
• Prior experience in the laboratory services, food safety, or related industries.

Skills & Abilities:

• Excellent interpersonal, verbal, and written communication skills.
• Strong organization, time management, and follow-up skills.
• High attention to detail and accuracy.
• Ability to prioritize and manage multiple accounts and initiatives simultaneously.
• Strong customer orientation and a proven ability to foster long-term client relationships.
• Ability to work independently in a remote or office setting.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)