Branch Manager

Job Description

Job Description

About Us

LX Group is a family-owned business that’s been serving the foodservice and equipment industry for over 30 years. It all started with a young immigrant woman who simply wanted to support her family. She worked tirelessly—driving semi-trucks while pregnant, taking no days off, and doing every job herself—to build what has become a trusted, dependable partner for customers across North America.

Restaurant Equipment Market (REM, is where it all began. From our flagship store in Atlanta to our growing branch network, REM is known for great service, practical solutions, and long-standing relationships with our customers.

Our second-generation leadership started in the warehouse at age 12 tagging price labels—and went on to work nearly every role in the company, from customer service and purchasing to digital transformation. That journey reflects the kind of hands-on leadership and deep respect we have for every position in our stores.

We are now seeking a Branch Manager to lead one of our REM locations—someone who can motivate teams, drive operational excellence, and deliver an outstanding customer experience every day. If you’re seeking purpose, autonomy, and the opportunity to shape the future of a thriving family enterprise, we’d love to meet you.

Role and Responsibilities

The Store Manager is responsible for leading the team, overseeing all in-store and warehouse operations, and ensuring a high-performance, service-first culture. This role balances sales growth, team development, operational discipline, and a hands-on leadership approach. The Store Manager reports to the VP of Sales & Operations and plays a critical role in achieving local and company-wide goals.

Key Responsibilities:

Store & Warehouse Operations

• Lead daily store operations including opening/closing, cash handling, inventory, and merchandising.
• Ensure smooth coordination of warehouse functions: receiving, shipping, returns, and stock management.
• Maintain cleanliness, organization, and adherence to visual merchandising standards.

Sales & Customer Experience

• Drive store sales performance through exceptional service, upselling, and customer retention strategies.
• Resolve customer issues promptly and professionally, maintaining high satisfaction levels.
• Execute in-store promotions and communicate product updates to both customers and team members.

Team Leadership & Development

• Hire, train, and mentor team members to meet service and operational standards.
• Set clear goals, provide regular coaching, and conduct performance evaluations.
• Foster a positive, collaborative work environment focused on accountability and growth.

Process & Systems

• Monitor labor, inventory, and operational costs to meet budget targets.
• Ensure team proficiency in using the ERP system for transactions, inventory, and customer orders.
• Partner with leadership to identify and implement process improvements.

Qualifications

• Bilingual in Mandarin or Spanish is strongly preferred.
• 5–7+ years of experience in retail or branch-level leadership, preferably in restaurant supply, B2B retail, or a service-oriented environment.
• Demonstrated ability to manage teams, grow sales, and optimize daily operations.
• Strong organizational and communication skills with a passion for service.
• Familiarity with ERP or POS systems and inventory management tools.
• Hands-on, humble leadership style with a willingness to lead from the front.

Benefits

• Opportunity to shape the future of a values-driven company where relationships matter and leaders lead by example.
• Be part of a values-driven, family-run company with deep community roots.
• Direct responsibility for store performance, customer satisfaction, and team success.
• Competitive salary with performance incentives.
• Comprehensive medical, dental, and vision benefits.
• A company culture that rewards ownership, hard work, and continuous growth.