MITIGATION MANAGER

Job Description

Job Description

Job Title: Mitigation Manager – Water Restoration
Location: Savannah, GA
Company: Serclean, Inc.
Website:

Company Overview:

Serclean is an industry leader in water, mold, asbestos, and reconstruction restoration services, proudly serving residential and commercial clients with a commitment to safety, precision, and professionalism. Our IICRC-certified team provides fast, expert mitigation and abatement solutions 24/7. As we continue to grow, we are seeking a hands-on, experienced Mitigation Manager to join our Savannah team. This position plays a key leadership role in field operations, customer service, and emergency response coordination.

Position Summary:

The Mitigation Manager is responsible for overseeing the daily operations of our mitigation division, managing field technicians, coordinating on-call schedules, and ensuring each job is executed safely, efficiently, and in alignment with industry standards. This is a working field management position requiring proactive leadership, accountability, sales experience, direct engagement in field operations and on job problem-solving.

Key Responsibilities:

• Team Oversight & Leadership
  • Manage and mentor a team of water mitigation technicians and assistants.
  • Conduct daily check-ins to assign jobs, review goals, and ensure readiness.
  • Address performance, training, and scheduling needs.
• On-Call Coordination
  • Participate in Serclean’s 24/7 emergency response rotation.
  • Provide after-hours support and direction to technicians when needed.
  • Ensure readiness of on-call teams, equipment, and vehicles.
• Field Management
  • Supervise job sites to ensure adherence to Serclean's safety and performance expectations.
  • Support project setup, demo oversight, moisture mapping, and equipment placement as needed.
  • Serve as escalation point for complex jobsite conditions or customer concerns.
• Customer Experience
  • Act as the main point of contact for high-priority clients and adjust strategies to ensure satisfaction.
  • Maintain professional communication with homeowners, property managers, and insurance reps.
• Job Documentation & Compliance
  • Ensure proper use of our Restoration Software, DASH, and DocuSketch platforms.
  • Confirm that all documentation, sketches, photos, and moisture logs are complete and accurate.
  • Maintain compliance with IICRC, OSHA, and state regulations.
• Inventory & Equipment Control
  • Oversee usage, cleanliness, and tracking of drying equipment and tools.
  • Coordinate maintenance schedules and restock inventory as needed.
• Estimating & Job Profitability
  • Support accurate Xactimate estimating and review job margins.
  • Lead and assist sales staff in closing opportunities and identifying change orders.

Qualifications:

• 5+ years of field experience in water mitigation or disaster restoration.
• Prior leadership or crew management experience in the industry.
• IICRC WRT required.
• Proficiency in Xactimate, DASH, and DocuSketch.
• Strong organizational and communication skills.
• Availability to respond to emergency calls and rotate on-call duties.
• Valid driver’s license and clean MVR.

Benefits:

• Competitive salary plus performance bonuses.
• 100% employer-paid health insurance (employee-only).
• Dental and vision coverage.
• 401(k) retirement savings with company match.
• Paid holidays and PTO.
• Opportunities for continuing education and IICRC certification.
• Team-focused work environment with strong leadership support.