Logistics Innovation Project Specialist (EM7174)

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit .

Logistics Freight Forwarding Operation Specialist will be pivotal in managing to support comprehensive shipment operations globally. This role demands an astute ability to coordinate with a range of vendors to ensure seamless execution of logistics processes, aiming for unparalleled customer service. The candidate will be responsible for meticulously planning, scheduling, and overseeing daily operations related to freight forwarding.

Key Responsibilities:

1. Customer Logistics Proposal & Solution Design

• Act as the primary logistics solution architect for customer RFQs, RFPs, and new business opportunities, translating client requirements into customized warehouse and transportation solutions.

• Conduct in-depth analysis of customer supply chain needs, product types, volume flows, service level expectations, and operational constraints.

• Develop and present optimal logistics models including WMS/TMS configuration, warehouse layout, labor planning, transportation routing, and system automation strategies.

• Build cost models to estimate warehousing, transportation, and technology costs; collaborate with finance and pricing teams to ensure profitability and competitiveness.
• Validate operational viability through simulations, SOP drafts, facility walk-throughs, and coordination with site managers and engineers.
• Create detailed proposal decks, solution overviews, process flowcharts, and customer-specific performance metrics (KPI/SLAs) for presentation to internal leadership and external clients.
• Collaborate with sales, engineering, operations, IT, and executive teams to align on project scope, implementation timelines, and resource planning.
• Participate in customer meetings and workshops to explain proposed solutions, collect feedback, and iterate designs to align with customer expectations and compliance standards.
• Research industry trends and best practices to propose innovative logistics technologies (e.g., automation, AI-driven routing, real-time visibility platforms) that strengthen Samsung SDS’s value proposition.
• Support smooth hand-off to implementation teams by documenting project scope, assumptions, risks, and system configuration requirements for execution.

2. System Management & Optimization:

• Lead the end-to-end implementation, configuration, and rollout of WMS and TMS platforms across warehouse and transportation sites.
• Manage system upgrades, enhancements, and patches in coordination with the IT team, ensuring stability, functionality, and data integrity.
• Customize system parameters and rules to align with operational workflows and business goals.
• Conduct pilot tests, root cause analysis, and regression testing prior to system-wide deployments.

3. Operational Excellence & Continuous Improvement

• Analyze current operational processes (receiving, put-away, picking, shipping, inventory control) and identify bottlenecks or gaps.
• Initiate and manage continuous improvement projects aimed at reducing costs, increasing throughput, and minimizing errors.
• Collaborate with operations teams to define KPIs and ensure systems are tracking critical metrics in real time.
• Provide technical input to improve automation, resource allocation, and visibility across the supply chain.

4. Data Analytics & System Reporting

• Monitor WMS/TMS data flows to ensure accuracy, timeliness, and completeness of inventory and shipment data.
• Create customized dashboards, reports, and audit trails for internal teams and external clients.
• Leverage data analytics to forecast demand, support load planning, and provide actionable insights for business decisions.

5. Training, Documentation & User Enablement

• Develop, update, and standardize SOPs, training manuals, and knowledge bases related to WMS/TMS use.
• Deliver formal training sessions and hands-on support for system users across warehouse, transportation, and support teams.
• Provide tier-1 and tier-2 support for user-reported system issues and escalate complex problems to IT or software vendors as needed.

6. Cross-Functional Collaboration & Stakeholder Engagement

• Act as liaison between logistics operations, IT developers, business analysts, and external vendors.
• Participate in customer onboarding projects, tailoring WMS/TMS settings to meet client-specific logistics requirements.
• Lead regular project reviews, system health checks, and improvement meetings with internal stakeholders and client teams.

Requirements

Basic Qualifications:

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Information Systems, or related field.
• 2+ years of hands-on experience configuring or operating WMS/TMS in logistics or distribution settings.
• Strong understanding of warehouse operations, supply chain workflows, and transportation planning.
• Proficiency in Microsoft Excel, PowerPoint, and Word for analysis and presentation.
• Strong analytical mindset with the ability to solve system and process-related problems.
• Effective communicator with excellent interpersonal and project coordination skills.
• Able to manage multiple timelines and adapt quickly to evolving business priorities.
• Work Location: 3575 Koger Boulevard #375 Duluth, Georgia 30096 (Onsite
• Willingness to travel up to 25% within the U.S.

Preferred Skills:

• Experience with CAD, SketchUp, or other warehouse design tools.
• Advanced Excel (PivotTables, VLOOKUP/XLOOKUP, data modeling) and PowerPoint skills.
• Knowledge of EDI/API integrations between logistics systems and ERP platforms.
• Familiarity with industry-leading platforms such as Manhattan Associates, SAP EWM, Oracle WMS, or Cello.

Benefits

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

•   Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.

• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.

• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.
• ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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