PLADS Leave Case Manager
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Current knowledge absence management industry
- Ability to independently work in a remote environment while effectively engaging with the team.
- Excellent customer service skills and ability to manage difficult and stressful situations
- Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
- Ability to manage business expectations and resolve concerns, by communicating status and issues
- Ability to effectively prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
- Knowledge of state and federal FMLA and ADA regulations
- Knowledge of medical disability management preferred.
- Strong financial acumen
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed performance competencies.
- High School Diploma or Equivalent
- 1 - 2 years of related experience
- Associate’s degree.
- Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services.
- Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate.
- Assists associates with leave of absence requests and guides them through the process.
- Processes all leave of absence paperwork according to established procedures and laws.
- Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
- Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness.
- Makes recommendations to approve or deny requests for FMLA based on federal regulations.
- Coordinates correspondence, forms, and other documents via the claim system.
- Generates reports as required; maintains files, inputs and analyzes data.
- Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
- Keeps complete records of all LOA requests and maintains tracking and analysis of data.
- Participates in developing goals, objectives, and systems.
- Maintains compliance with standards and federal/state regulations.
- Serves as an internal reference to the team for certification requirements and processing.
- Contacts providers for clarification.
- Supports management with special projects as necessary.
Recommended Jobs
Java Full Stack Developer with Oracle EBS
Design, develop, and enhance Java-based applications integrated with Oracle EBS . Work on both front-end and back-end components following secure coding and best practices. Develop and opti…
Seasonal Stock Associate (10pm-3am)
Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and …
Veterinarian Associate
Veterinarian Associate – west Metro Atlanta #5731 We have an outstanding opportunity for a motivated Veterinarian Associate to join a team. This well-established, progressive, and fast-paced smal…
Dietitian
Encompass Health Corporation, a leader in integrated healthcare services, is seeking a dedicated and compassionate Dietitian to join our dynamic team. This role involves working across our extensive n…
Field Commissioning Technician- UPS, PDU, LV/MV Switchgear, Generator, ATS
Job Details: Field Commissioning Technician- UPS, PDU, LV/MV Switchgear, Generator, ATS URGENT NEED! Join a dynamic team where your expertise in electrical engineering meets cutting-edge tech…
Tax Manager
Tax Manager - Peachtree City, GA Who: A seasoned tax professional with at least five years of public accounting experience and strong leadership abilities. What: Manages tax engagements, perform…
Paralegal - Litigation
Our client is seeking to hire an experienced litigation paralegal who is able to work in a team setting and also independently has needed. You should be able to work with 4-5 attorneys and a few legal…
Seasonal Retail Sales Associate-Albany Square
Description Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belongin…
Bilingual Accounts Payable Specialist
Overview: As the Accounts Payable Specialist , you will be responsible for all aspects of collecting/paying customer/vendor accounts: generating client invoices and gathering related supporting…