POS Analyst II

Kforce has a client that is seeking a remote POS Analyst II to join their team. Key Tasks:

• May occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for a couple of brands
• May occasionally collaborate/partner with non-traditional business partners on experimental revenue growth
• Work as a liaison between technical and non-technical teams
• Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed
• Partner with cross-functional teams
• Plans effectively yet can adapt to priority changes
• Collaborate with team and vendors to test, identify, and manage issues
• Ensure open and timely communication
• Communicate all issues, status updates, action items, and risks to the management team
• Support technical efforts with vendors and product teams to complete and enhance integrations
• Assist with technical team documentation
• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams
• Strong experience in Hospitality or Retail Point of Sale integrations
• Experience with large scale implementation of applications, infrastructure or databases related to operations and associated technologies
• Understanding and ability to read and follow various scripts and debug files, batch, Wireshark, complex log files
• Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams
• Must have great (technical) problem-solving skills, ability to quickly adapt
• Exceptional organization, communication skills, and attention to detail
• Ability to quickly acknowledge and take ownership of an issue
• Self-starter, ability to perceive and carry out next steps without direction
• Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness