Receptionist / Front Desk Associate
Job Description
Job Description
Position Summary:
The Receptionist is responsible for providing a warm, professional welcome to members, guests, and visitors while supporting the daily administrative needs of the Club. This position serves as a key point of contact and helps ensure smooth communication between members, staff, and management.
Essential Duties:
- Greet and assist members, guests, and visitors in a friendly and professional manner.
- Answer and direct incoming phone calls and emails.
- Respond to basic member questions and direct inquiries to the appropriate department.
- Manage the front desk and maintain a clean, organized reception area.
- Assist with member check-ins, reservations, and appointments as needed.
- Receive and distribute mail, packages, and deliveries.
- Assist with administrative tasks such as filing, data entry, copying, and scanning.
- Maintain accurate member and visitor information.
- Assist with Club events and other administrative projects as needed.
- Follow Club policies and maintain confidentiality of member information.
- Provide excellent customer service and promote a positive Club experience.
Qualifications:
- High school diploma or equivalent preferred.
- Previous customer service or receptionist experience preferred.
- Excellent communication and organizational skills.
- Professional appearance and positive attitude.
- Comfortable using computers, email, and basic office software.
- Ability to multitask and work effectively in a fast-paced environment.
- Must demonstrate discretion and professionalism when working with members and confidential information.
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