Client Onboarding Summer Internship

Who We Are:

Popmenu is a fast-growing, venture-backed SaaS company in the restaurant/hospitality sector with more than 10,000 restaurant clients. We are dedicated to revolutionizing the industry in a way that benefits both the restaurant owner and their customers. We started with our now-patented, dynamic menu technology that unleashes the power of a restaurant’s greatest marketing tool: the menu. Since then, we have been endlessly innovating to continue tackling existing and emerging industry needs. We hire exceptionally bright, motivated people who are passionate about helping great restaurants reach their full potential. We offer a flexible work environment, a pioneering concept, a product our clients love, and talented teammates. This is a chance to make great things happen and be a difference maker. We’re excited to meet you!

Join our squad at Popmenu as a Summer Intern! This part-time role offers up to 35 hours per week at $18/hr and provides a unique opportunity to immerse yourself in a dynamic software company. Working alongside our team, you’ll gain valuable, hands-on experience across the business.

About This Internship:

As a Client Onboarding Intern, you will dive into the heart of our business and gain hands-on exposure to how client experience drives success—from client education and data analysis to value creation, retention, and product adoption.

Our ideal intern is curious, analytical, collaborative, and excited to build a foundation for a career in SaaS client experience. This internship is designed to challenge you while giving you real ownership over projects that influence how we support and retain our clients.

This is a hybrid internship based in our Atlanta office, as you will work and communicate with team members who are both in-person and remote.

What You’ll Do:

• Support onboarding consultants with day-to-day administrative tasks across new client implementations.
• Help manage onboarding progress by tracking milestones, outlining next steps, and ensuring clients stay on schedule
• Monitor onboarding pipelines and flag risks, delays, or gaps to the team.
• Participate in client communication by joining calls, taking notes, following up on action items, and leading welcome calls.
• Prepare client-facing materials including setup guides, checklists, and training resources.
• Perform quality assurance on onboarding deliverables (including menu and web design work) to ensure accuracy and consistency.
• Assist with data entry, system setup, and logging client interactions for tracking and reporting.
• Identify and document accounts with potential risks or issues that need further attention.
• Support clients within Popmenu’s platform, including scheduling business reviews and helping them track progress toward goals.
• Complete ad hoc client projects such as drafting communications and reviewing client data.

Requirements

What Will Set You Up for Success:

• Currently enrolled in a business, advertising, sales, or communications program.
• Strong verbal and written communications skills.
• Eagerness to learn and develop strategic skills.
• Ability to manage multiple projects and prioritize effectively.
• Comfortable working in a collaborative, fast-paced environment.

Benefits

Benefits Gained from This Internship:

• Technical proficiency in using various tools on a software platform.
• Tangible experience in a fast-paced client facing environment.
• Exposure to cutting edge client experience concepts and methodologies.
• Mentorship and guidance from experienced client experience practitioners.