Regional International Operations Agent
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied
- Work with multiple stations (and Station Managers) to support the execution of files in a timely manner to deliver the service required by the customer
- Set shipping schedules, coordinate bookings with gateway personnel and communicate with customers regarding deliveries, clearance, etc. so they can advise their customers
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Research, track, communicate and resolve delays, issues, etc.
- Prepare, review, and execute quotes as outlined from the product team
- Network with corresponding departments to ensure files are billed and posted prior to end of month
- Ensure all KPI's and SOP guidelines are followed and met
- Continuous learning through required compliance training and certifications of software and/or regulations
- Performs other duties as assigned
- Complies with all policies and standards Qualifications: Education
- High School Diploma or GED (Required) and
- Some College/Associate's Degree (Preferred)
- 4+ years Experience in export/impot operations (Required) or
- 7+ years Experience as freight forwarder for international operations including: Basic IATA (Preferred)
- Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions Medium
- Math & geography skills Medium
- Microsoft Office Suite Medium
- Writing and communication skills Medium
- Organization and time management skills Medium
- Judgment, problem solving and decision making skills Medium
- Customer service and interpersonal skills Medium
- - Certified CargoWise Operator, CCO (Required)
- - Certified CargoWise Specialist, CCS (Preferred)
- - ATA DGR (Dangerous Goods Regulations) (Preferred)
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