Government Guaranteed Lending Loan Operations Specialist

The Government Guaranteed Lending Loan Operations Specialist is responsible for operations, and compliance functions for SBA, and USDA loan guaranteed lending programs. This role ensures efficient and accurate funding, servicing, and reporting of these loan types. The ideal candidate is a detail-oriented leader with deep expertise in government-guaranteed lending programs, risk management, and regulatory exam readiness.

Essential Duties and Responsibilities (Other duties may be assigned.)

Compliance & Regulatory Management

Responsibilities:

• Ensure full compliance with current SBA SOP, USDA program requirements, FDIC regulations, and State Chartered Bank policies.
• Assist in maintaining audit readiness files for SBA, USDA, FDIC, and internal reviews, preparing and presenting supporting documentation.
• Assist with the SBA 1502 remittances and USDA reporting, ensuring accuracy and timeliness.

Loan Operations Oversight

Responsibilities:

• Assist in loan bookings and on boarding, assist with all post-closing operational functions for SBA and USDA loans including reviewing loan documentation, payment of guarantee fees, post-closing E-Tran review, USDA system transactions, funding of payments and participations, and keying loan modifications when necessary
• Add and review new loans to the bank’s core system.
• Ensure loan grades are accurately recorded and maintained.
• Coordinate with underwriting, loan officers, portfolio managers, attorneys, and title companies to ensure accurate and timely servicing of the loan portfolio including lien perfection.
• Verification of all collateral documentation in file, obtaining necessary collateral information not in file.
• Processing payments and payoffs.
• Assist in the loan selling process including recording
  

Portfolio Re-Amortization Management

Responsibilities:

• Assist with the re-amortization of SBA loan portfolio to ensure correct recalculations of payments, interest schedules, and compliance with SBA servicing requirements.
• Implement consistent re-amortization procedures for modifications, deferments, and restructuring requests.
• Collaborate with credit and finance teams to ensure all adjustments are documented and auditable.

Leadership & Team Development

Responsibilities:

• Communicates effectively with bank department managers/officers to ensure smooth workflow and positive working relationships.
  
• Foster a high-performance culture centered on compliance, efficiency, and client satisfaction to provide high quality customer service to the borrowers and internal clients.

Reporting & Data Management

Responsibilities:

• Follow up on recorded documents with the closing attorney
• Track and monitor collateral perfection, collateral substitution, compliance matters, loan renewals, extensions and modifications with the borrower and attorney.
• Maintain clean, exam-ready loan documentation and data integrity across SBA and USDA systems.

Process Optimization

Responsibilities:

• Drive process automation, technology enhancements, and operational improvements for SBA and USDA programs.
• Standardize workflows for guaranteed lending operations to increase scalability and reduce risk.
• Stays abreast of system requirements, updates, and opportunities.

Customer & Partner Service

Responsibilities:

• Ensure fast resolution of escalated loan issues while maintaining exceptional service standards.
  

Qualifications

• Bachelor’s degree in finance, business, or related field preferred.
• 8+ years operations experience, with supervisory or leadership responsibilities.
• Understanding of SBA SOPs, USDA B&I regulations, FDIC guidelines, and State Chartered Bank practices.
• Proficiency in E-Tran, USDA OneRD, loan servicing systems, and Microsoft Office Suite.

Physical Requirements:

Ability to sit for extended periods and use a computer.
Occasional lifting of files or office materials (up to 20 lbs).