Assistant

Assistant Spa Director

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every member and guest who walks through the door.

Massage Heights is seeking an Assistant Spa Director who reports directly to the Spa Director. The essential duties and responsibilities of the Assistant Spa Director are to assist the Spa Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Here's why you'll love working at Massage Heights:

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreat
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment

Schedule/Expected Work Hours:

• Must be able to work varied hours to include weekends, evenings, and holidays
• 6-8 hour shifts
• Day, evening, and weekend shifts available

Job Summary:

Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily. Responsibilities:

• Assist with recruitment, hiring, training, developing, and retaining employees.
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales.
• Manage team member schedules to ensure proper execution of daily operations.
• Collaborate with the Spa Director to set individual team member and overall Retreat goals.
• Create an environment that is passionate about providing awesome guest service.
• Build guest loyalty by consistently following the proven operating system of Massage Heights.

Qualifications:

• Minimum 2 years of proven sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications:

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Company Overview:

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Company Values:

• Loyal
• Authentic
• Passionate
• Diligent

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being loyal, authentic, diligent, and passionate. We work to build a diverse and inclusive organization and are loyal to our team members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our guests. We are diligent in providing a consistently elevated experience.