Customer Service and Payable Specialist (w/International Shipping Exp)

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Job title: Customer Service and Payable Specialist (w/International Shipping Experience)
Department: Administration
Reports to: Director of Communications and HR
Type: Full Time In Office
Location: Mayzo Headquarters in Suwanee, GA
Compensation: $65,000

Overview:
Mayzo, a specialty chemicals company since 1986, is seeking a Customer Service and Payable Specialist (w/International Shipping Experience) to join our professional team. In our collaborative, team-oriented, and fast-paced culture, this position will work closely with other professionals involved in accounting, customer service, and operations functions.

Duties and Responsibilities:

Customer Service and Order Support

• Serves as the primary point of contact for international customer interactions via phone, email, or mail.
• Build and maintain long-term relationships with key accounts by providing proactive support and personalized service.
• Receive, review, and accurately enter customer international purchase orders.
• Analyze each order for accuracy, including pricing, product availability, and special instructions.
• Confirm shipping arrangements and adjust sales orders as needed to ensure proper fulfillment.
• Communicate order confirmations and track information to customers in a timely manner.
• Update Chempax with daily notes for the Daily Sales Report and document all customer touchpoints.

Accounting and Finance Support

• Manage and prepare daily invoices for approval.
• Perform three-way matching process of purchase orders, receipts, and invoices.
• Prioritize invoices based on cash discount opportunities and payment terms.
• Respond to vendor inquiries and resolve discrepancies.
• Assist with month-end close and preparation of monthly financial statements.
• Maintain and update supplier master data, including federal ID numbers.
• Reconcile vendor accounts by reviewing monthly statements and resolving discrepancies.
• Support bookkeeping and financial record-keeping.
• Collaborate with the finance team to ensure accuracy and compliance with accounting standards.
• Send payment reminders and follow up on outstanding balances.

General Administrative Duties

• Coordinate incoming and outgoing mail, shipments, and package distribution.
• Assist in ordering office and facility supplies.
• Perform other duties as assigned.

Qualifications:

• Bachelors degree in Accounting, Business Administration, or a related field.
• Minimum of 5 years of customer service experience or similar role.
• Proficient in ERP and Microsoft Office Suite.
• Strong communication and interpersonal skills
• Ability to prioritize tasks and meet deadlines in a team environment.

Benefits:

• Health, Dental, Vision Insurance
• 401(k)
• Flexible Spending Account and Health Savings Account
• Life Insurance
• Short Term and Long-Term Disability
• Paid Time Off

Competencies

• Adaptability-- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Customer Service-- Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral and Written Communication-- Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings. Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, able to read and interpret written information.
• Organizational Support-- Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities, supports affirmative action and respects diversity.
• Teamwork-- Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.