Customer Support Assistant

Company Description

About Us

Lumina Agency Inc. is a leading creative marketing firm dedicated to crafting innovative strategies that help brands shine. We believe in the power of compelling storytelling and data-driven insights to connect with audiences and drive measurable results. Our team is composed of passionate, forward-thinking professionals committed to excellence and collaborative growth. We foster a dynamic and inclusive work environment where creativity is encouraged and every idea is valued.

Job Description

Job Description

Lumina Agency INC is seeking a dedicated and enthusiastic Customer Support Assistant to join our Atlanta team. The ideal candidate will be the first point of contact for our clients, providing them with professional and efficient service. You will play a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and maintaining a positive and supportive relationship with our customers.

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner.

• Provide accurate information about our services and solutions.

• Resolve customer issues and complaints with empathy and efficiency.

• Document and track all client interactions and resolutions.

• Collaborate with other departments to ensure a seamless client experience.

• Maintain a high level of customer satisfaction through proactive communication.

Qualifications

Qualifications

• High school diploma or equivalent; a college degree is a plus.

• Proven experience in a customer service or support role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• Proficiency with customer relationship management (CRM) software is a plus.

• A positive attitude and a genuine desire to help others.

Additional Information

Benefits

• Competitive salary with a potential for performance-based bonuses.

• Opportunities for growth and professional development within the company.

• Comprehensive benefits package, including health, dental, and vision insurance.

• A supportive and inclusive company culture.

• Paid time off and holidays.