Spa Manager

Job Description

Job Description

Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door.

Company Perks
· Competitive salary with bonus opportunities

· Personal and Career Development

· Comprehensive Leadership Training

· Stunning Retreats

· Massage Heights Family Fund

· Employee Discounts

· Digital Work Environment

Schedule/Expected Work Hours

· Full-time position

· Ability to work partial weekends and evenings is required

Job Summary

Seeking a Spa Director who reports directly to the Regional Director and manages the daily operations of the location. The essential responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, grow the member base through membership sales and build team member culture.

Responsibilities

· Recruit, hire, train, develop and retain employees
· Achieve retreat goals regarding membership sales and retention

· Directly supervise and be accountable for all aspects of retreat operations

· Create and manage team member schedules for optimal retreat performance

· Set individual team member goals and retreat goals; create plans and convert plans into action to meet and exceed goals

· Plan, prepare, and execute events to promote Massage Heights in your area

· Develop partnerships with local businesses in your area

Qualifications

· Minimum 2 years of membership-based sales

· Experience managing hourly wage employees

· Self-starter strong with leadership, organization, communication, and interpersonal skills

· Working knowledge of labor and employment laws.

· Experience in training, coaching, and conflict resolution

· Able to build and sustain a positive employee culture

· Working knowledge of computers and standard software

· Basic business math skills

Preferred Qualifications

· Practical knowledge of working with Zenoti or other Spa POS software systems

· Understanding spa environment and massage and skincare services

· Experience working in a franchise model

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

· Loyalty

· Authenticity
· Passion
· Diligence