Night Auditor
- Welcome and assist guests during the overnight hours with professionalism and genuine hospitality.
- Complete guest check-ins, check-outs, room changes, payments, and other Front Office transactions.
- Perform the daily night audit and reconcile hotel revenue, transactions, and financial records.
- Review and balance room charges, payments, deposits, and other guest accounts.
- Prepare and distribute daily financial and operational reports.
- Identify and resolve discrepancies in guest accounts and hotel revenue.
- Monitor hotel activity throughout the overnight shift and communicate important information to management.
- Respond promptly to guest requests, questions, and concerns while maintaining a high level of service.
- Handle guest complaints professionally and escalate issues to the appropriate manager when necessary.
- Process late arrivals, reservations, cancellations, and no-shows according to hotel procedures.
- Monitor hotel security and report unusual or suspicious activity to the appropriate department.
- Maintain accurate records and complete all required Front Office and Night Audit documentation.
- Coordinate with Housekeeping, Security, Engineering, and other departments regarding overnight operational needs.
- Maintain a clean, organized, and professional Front Desk and lobby area.
- Protect guest privacy and confidential hotel and financial information.
- Follow all IHG, hotel, safety, security, cash-handling, and accounting policies.
- Perform other duties as assigned by management.
- Deliver personalized service consistent with InterContinental Hotels & Resorts standards.
- Create a welcoming and secure environment for guests arriving and staying overnight.
- Anticipate guest needs and respond with urgency, professionalism, and care.
- Demonstrate strong communication, problem-solving, and conflict-resolution skills.
- Represent the InterContinental Buckhead Atlanta brand with professionalism at all times.
- High school diploma or equivalent preferred.
- Previous Front Desk, Night Audit, hotel, or hospitality experience preferred.
- Previous experience with hotel property management systems is a plus.
- Strong mathematical and cash-handling skills.
- Excellent attention to detail and organizational skills.
- Ability to work independently with minimal supervision.
- Strong communication and customer service skills.
- Ability to remain calm and professional in a fast-paced environment.
- Must be comfortable working overnight hours.
- Ability to stand and walk for extended periods.
- Ability to sit, bend, reach, and lift as required to perform job duties.
- Ability to work independently during overnight hours.
- Ability to remain alert and attentive throughout the shift.
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