Housekeeping House Attendant

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Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary : Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas, and assist room attendants in order to maintain Crescent's high standards of quality.

Essential Duties and Responsibilities: include the following. Other duties may be assigned by a supervisor as needed.

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.
• Comply at all times with company and brand standards and regulations to ensure safe and efficient hotel operations.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Deliver any clean linen, if applicable, to assigned sections.
• Complete special projects as assigned by Executive Housekeeper.
• Pick up any Guest Room Attendant's dirty linen or trash as needed constantly throughout shift
• Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
• Vacuum guest corridors as trained.
• Maintain the stairwells to hotel standards.
• Maintain cleanliness and organization of linen rooms
• Using daily checklist complete projects listed below as assigned.

a. Elevator lobbies b. Ash urns c. Glass tables d. Furniture e. Ice machines/vending machines f. Elevator doors/frames g. Service landing/linen closets h. Stair wells i. Other projects as assigned by management

• Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.
• Practice safe work habits to ensure safety to guests, fellow employees and self.
• Handle requests for luggage handling or check in/out in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.
• Maintain cleanliness and organization of Housekeeping storage areas
• Attend meetings as required by management.
• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.
• Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers.
• Flip mattresses and move furniture as assigned by supervisor.
• Perform any other job related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: High school diploma or general education degree (GED) preferred; or six to 12 months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms. The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.