Cash Application Supervisor

The Cash Applications Supervisor will lead and inspire a team responsible for the accurate and timely application of client payments in a high-volume, fast-paced staffing environment. This role is critical in ensuring the integrity of cash application processes, especially when working with complex Vendor Management Systems (VMS) such as Beeline, Fieldglass, and others. The ideal candidate is a strong people leader who excels at developing talent, fostering engagement, and driving accountability. The Supervisor will focus on proactive issue identification, root cause analysis, and process improvement, collaborating closely with internal and external partners to resolve discrepancies and optimize workflows.

• Lead, mentor, and develop a team of cash application specialists, fostering a culture of accountability, engagement, and continuous improvement.
• Oversee daily cash application activities, ensuring all payments (ACH, wire, lockbox, credit card, etc.) are accurately posted and reconciled to accounts receivable and the general ledger.
• Serve as the subject matter expert for VMS-related cash application processes, including Beeline, Fieldglass, and similar platforms.
• Proactively identify, investigate, and resolve unapplied cash, short pays, overpayments, and other payment discrepancies, especially those arising from VMS integrations or client-specific billing requirements.
• Collaborate with Accounts Receivable, Billing, Collections, and IT to troubleshoot and resolve complex issues, ensuring timely resolution and minimal impact on cash flow.
• Review and manage credit balances, ensuring timely creation and application of credit memos in accordance with client contracts and VMS requirements.
• Establish and maintain standard operating procedures and internal controls related to cash application and VMS workflows.
• Track and analyze key performance indicators, preparing regular reports for management and recommending actionable insights.
• Lead and support process improvement and automation initiatives to increase efficiency, accuracy, and scalability of cash application operations.
• Ensure compliance with internal controls, SOX, and audit requirements.
• Support month-end close activities, including reporting and reconciliations.

Required Skills & Qualifications:

• 2+ years of recent experience in cash application or reconciliation, with prior supervisory or lead experience in the staffing industry strongly preferred.
• Demonstrated success as a people leader, with a track record of developing talent, building high-performing teams, and driving engagement.
• Hands-on experience with Vendor Management Systems (Beeline, Fieldglass, etc.) and ERP platforms (e.g., Great Plains, SAP, Oracle, High Radius).
• Advanced proficiency in Excel (pivot tables, VLOOKUPs, formulas) and data analysis.
• Strong analytical and problem-solving skills, with a proven ability to identify root causes and implement corrective actions.
• Excellent attention to detail, organizational, and prioritization skills.
• Effective communicator and collaborator across business units and with external clients.
• Demonstrated ability to drive results with a sense of urgency and lead process improvement initiatives.

Preferred Skills:

• Experience with cash automation platforms (High Radius, Erecruit).
• Background in process transformation or change management within the staffing or professional services sector.
• Familiarity with large-scale client billing and payment environments.