Portfolio Community Association Manager

Job Description

Job Description

Portfolio Community Association Manager

Action Community Management
Acworth, GA | In-Office + Hybrid Flexibility

Compensation:

$45,000 – $60,000 (based on experience)

Benefits:

• Health insurance
• Dental & vision
• 401(k)
• PTO
• Paid standard federal holidays
• Life insurance
• Parental leave

About the Role:

This is a portfolio management role for someone who prefers structure, takes ownership of their work, and follows through consistently. The Community Manager ensures coordination between management, residents, and stakeholders and supports all aspects of day-to-day property operations. The Community Manager also provides guidance to the Board on community issues.

You’ll be joining a small, growing team at Action Community Management that operates with a high level of collaboration, ownership, and follow-through. This team-first environment values consistency, adaptability, and a strong, positive dynamic over rigid corporate structure. Team members work closely together, support one another, and take pride in delivering dependable, high-quality service across their portfolios.

Success in this role requires strong organization across multiple communities, attention to detail, and the ability to keep priorities moving without letting things fall through the cracks. You’ll be supported by dedicated staff who manage service requests and violation tracking, allowing you to focus on portfolio oversight, board relationships, and proactive management.

If you’re someone who likes to stay organized, solve problems thoughtfully, and managing communities with consistency and care, this role will be a strong fit.

Core Responsibilities

• Manage a portfolio of 8–10 communities
• Serve as the primary liaison to Boards of Directors
• Conduct regular community inspections and ensure overall property standards are maintained
• Enforce governing documents, rules, and regulations
• Maintain operational records and ensure compliance with applicable laws (Fair Housing, ADA, etc.)
• Attend Board and Annual Meetings and provide guidance on community matters

Vendor & Project Management

• Coordinate vendors and oversee ongoing service contracts
• Obtain competitive bids and support contract negotiation
• Manage project timelines and ensure work is completed to standard
• Support capital improvement projects and long-term maintenance planning
• Maintain contract calendars and track key deadlines
• Maintain awareness of preventative maintenance schedules and ensure vendors are meeting service expectations

Resident & Compliance Management

• Serve as a consistent, professional point of contact for homeowners and residents
• Respond to inquiries and resolve issues in a timely and effective manner
• Oversee covenant enforcement processes and violation tracking (with support staff)
• Prepare and distribute community communications and notices
• Support incident reporting, insurance claims, and coordination with legal processes as needed

Financial & Administrative Support

• Review monthly financial reports and support Board-level financial discussions
• Assist in developing and managing annual budgets
• Review and approve invoices in coordination with accounting
• Monitor delinquencies and support collections processes
• Identify cost-saving opportunities and operational efficiencies
• Provide input and recommendations on capital expenditures

Onboarding & Support

You’ll start by shadowing experienced team members and learning how the team operates across systems, communication, and portfolio management.

Your portfolio will be introduced gradually — typically starting with a smaller number of communities and building up over time — so you can build confidence, learn the systems, and establish strong processes before taking on a full load.

What Success Looks Like

• You stay organized across multiple communities without needing constant reminders
• You follow through on commitments and close loops consistently
• You communicate clearly and proactively with Boards, residents, and vendors
• You handle problems calmly and work toward solutions instead of reacting
• You keep track of details, deadlines, and responsibilities without things falling through the cracks
• You take ownership of your portfolio and manage it with consistency and reliability
• You contribute positively to the team and operate with a low-ego, team-first mindset

Work Style & Environment

• 4 days in office
• 1 work-from-home day (currently Thursdays)
• Flexibility for evening Board meetings with adjusted time as needed
• Mix of office work and on-site community visits

This is a collaborative, supportive environment that values consistency, accountability, and clear communication. The team works closely together, supports one another, and maintains a positive, low-drama dynamic.

Systems & Tools

• Vantaca (preferred)
• Microsoft Office (basic working knowledge expected)

We use modern systems and are continually evolving how we operate, including the use of AI tools. Comfort with technology and the ability to learn new systems quickly is important in this role.

Required Experience

• Active Georgia CAM License or Real Estate License (required)
• Ability to manage multiple priorities and deadlines
• Strong organizational and communication skills
• Comfort working within structured systems and processes

Preferred Experience

• Community association management experience
• Bachelor’s degree
• Professional certifications such as CMCA