Patient Coordinator (Bilingual)

ABOUT THE ROLE:

As a Patient Coordinator at Stanton Optical, you’ll be the bridge between our clinical and retail teams, ensuring each patient’s experience is seamless and memorable. Are you a detail-oriented, tech-savvy communicator with at least one year of customer service experience? If you’re passionate about delivering exceptional service and fostering strong team collaboration, this role is a great opportunity to make a difference in patient care. Join us to create positive experiences and grow your career!

COMPANY OVERVIEW:

Envision Optics LLC dba Stanton Optical is a dynamic and customer-focused eyewear company that values innovation, teamwork, and exceptional service. Envision Optics LLC owns and operates a network of stores under the Stanton Optical brand, serving communities with top-notch optical solutions and a commitment to excellence.

ROLE OVERVIEW

At Stanton Optical, our Patient Coordinators play a crucial role in ensuring a seamless transition between our Clinical Services team and our retail team, fostering efficient flow and exceptional patient experiences. In this position, you will deliver outstanding customer service to all patients, effectively facilitating sales and nurturing a strong partnership between our retail and clinical services teams.

KEY REQUIREMENTS

• Minimum of 1 year of customer service experience, preferably in clinical settings
• Excellent communication skills, both verbal and written
• Superior relationship-building skills
• Attentive to detail and precision
• Comfortable with technology and adaptable to new systems
• Eligibility to work in the United States (Work Permit/Green Card/Citizenship)

KEY RESPONSIBILITIES

• Extend warm greetings to patients and customers upon their store entry, identifying patient needs to ensure a smooth and memorable experience, while also promoting available products and services
• Address customers' inquiries, collecting necessary information to support sales processes
• Cultivate a robust partnership between the retail and professional services teams
• Efficiently schedule and confirm appointments, accurately input new patient history and personal data into the system, perform pre-tests (e.g., noncontact tonometry autorefraction, visual acuity, color test, stereopsis test, Amsler grid test, etc.)
• Collaborate with the Management Team to address patient complaints, ensuring prompt resolution and clear communication on job statuses to meet patient expectations
• Uphold brand standards by performing basic housekeeping duties when required
• Fulfill other assigned duties as needed to support efficient operations

WHAT WE OFFER?

• Comprehensive training and professional development opportunities
• Employee benefits, including health, dental & vision benefits
• Exciting incentive rewards to recognize and celebrate your achievements
• Opportunities for career growth and advancement within the company
• A collaborative and supportive team environment

If you are a detail-oriented individual with excellent communication skills, a commitment to exceptional customer service, and a desire to foster seamless patient experiences, we invite you to apply for the Patient Coordinator role. Join us in making a positive impact on patient care and contributing to our growth and excellence.

We are proud to be an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person