Entry Level Chat Support Agent (Remote)
Location: 100% Remote (U.S. Based)
Job Type: Full-Time / Part-Time
Pay: –$24 - $45 per hour (based on experience)
JOB OVERVIEW
Were looking for friendly, detail-oriented individuals to join our growing remote team as a Chat Support Agent . In this role, you'll assist customers via live chat and messaging platforms — no phone calls required .
If you enjoy helping people, solving problems, and working from the comfort of your home, this opportunity is perfect for you.
This is an excellent entry-level opportunity with paid training and career growth potential.
Benefits & Perks
- 100% Remote – Work in U.S BASED ONLY
- Company equipment provided (or equipment stipend)
- Flexible scheduling options
- Competitive hourly pay + performance bonuses
- Paid training and advancement opportunities
- Health, dental, and vision insurance (for full-time employees)
- Paid time off & holiday pay
- Ongoing skill development programs
- Supportive and inclusive team culture
What You'll Do (Key Duties)
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Respond to customer inquiries via live chat in a timely and professional manner
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Assist with order tracking, billing questions, returns, and product information
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Troubleshoot basic technical or account issues
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Provide step-by-step guidance using prepared resources
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Document interactions accurately in CRM systems
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Escalate complex concerns to supervisors when needed
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Maintain response time and customer satisfaction standards
What Were Looking For
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High school diploma or equivalent
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Strong written communication skills
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Basic typing speed (35+ WPM preferred)
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Comfortable using computers and multiple browser tabs
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Ability to multitask and stay organized
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Reliable internet connection and quiet workspace
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Positive attitude and willingness to learn
No prior experience required — customer service, retail.
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