Accounts Receivable and Collections Specialist

Position summary:

• Ensure the timely and accurate processing of all invoices and payments using existing technology.

Essential Duties and Responsibilities:

• Create tenant and corporate invoices for services provided (recurring and one time).
• Process tenant and corporate payments (lockbox, ACH, Paymode X and regular checks) and deposits.
• Monitor Outstanding A/R and follow up as necessary.
• Work with internal and external contacts to speed up collections for M&O LLC.
• Reach out to customers via email, phone or mail to discuss payment options.
• Investigate and resolve billing discrepancies.
• Reconcile and invoice client and tenant bill-back accounts.
• Generate and send corporate and client AR reports.
• Assist with the bank reconciliation process.
• Assist with monthly rent escalation process.
• Respond to tenant billing questions as required.
• Assist with related special projects as required.
• Assist property managers with various questions and/or projects.
• Maintain accurate tenant and client information in accounting software.

Requirements

Knowledge, Skills, and Abilities:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Identify opportunities for process improvement related to Accounts Receivable.
• Ability to effectively communicate in one-on-one and small group situations.
• Ability to solve complex problems related to job responsibilities and requirements.
• MRI Experience Preferred

Minimum Qualifications:

• Bachelor’s degree (B.A.) from a college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Working Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.