Client Experience Coordinator

Job Description

Job Description

Overview

Client Experience Coordinator (Customer Service & Dispatch)

Location: Athens, GA
Salary: $38,000–$40,000 annually

At McGee Heating & Air, we’re known for delivering dependable HVAC service and building lasting relationships in the Athens community. As we grow, we’re looking for a detail-oriented, customer-focused professional to join our team in a high-impact role that blends customer service, scheduling, and operations coordination .

In this role, you’ll serve as the central hub between our customers and field technicians—ensuring a seamless service experience from start to finish:

• Handle high-volume inbound customer calls with professionalism and empathy
• Schedule service appointments and optimize technician dispatch routes
• Provide real-time updates, answer questions, and manage follow-up communication
• Accurately enter job details, notes, and updates into our system (CRM/ServiceTitan)
• Coordinate daily with HVAC technicians to ensure timeliness and efficiency
• Support office operations during peak seasons (including urgent service demand)
• Help maintain an organized workflow and contribute to a positive, team-driven environment

• Experience in customer service, call center, dispatch, or administrative support
• Familiarity with ServiceTitan or similar scheduling/CRM platforms (a plus)
• Strong communication, multitasking, and problem-solving skills
• High level of accuracy and attention to detail
• Ability to thrive in a fast-paced, deadline-driven environment
• Dependable, team-oriented, and proactive mindset
• Comfortable with computers and learning new systems quickly

• Competitive pay based on experience
• Stable, growing company with strong community reputation
• Supportive, collaborative team environment
• Opportunity for career growth or seasonal return opportunities
• Make a direct impact on customer satisfaction and daily operations

If you enjoy helping people, staying organized, and being part of a team that keeps things running smoothly— we want to hear from you.

Apply today and take the next step in your customer service or operations career!