Hotel General Manager

Job Description

Job Description

We are seeking an experienced, dynamic, and hands-on Hotel General Manager to lead day-to-day operations and drive direct sales growth for our 131-key Hampton Inn in the Dunwoody/Perimeter market. The ideal candidate will demonstrate strong leadership, exceptional customer service skills, comprehensive hospitality management knowledge, and a proven ability to build and close corporate and group business. We need a people-first leader who can coach teams, execute flawless operations, and actively own revenue growth through relationship-driven sales.

$60,000 - $80,000 yearly

Operations & Guest Experience

• Lead all hotel operations with direct oversight of Front Desk, Housekeeping, Maintenance/Engineering, and any additional on-property functions as applicable.
• Maintain high guest satisfaction through active floor presence, quick issue resolution, and consistent service recovery.
• Ensure compliance with brand standards, cleanliness expectations, and quality assurance readiness.

Sales & Revenue Growth

• Own direct sales responsibility for corporate accounts, group business, and key market segments; personally manage high-value relationships and pipeline development.
• Identify and pursue new business opportunities within the Atlanta market; actively prospect and close deals alongside ownership/sales support.
• Execute rate strategy in coordination with revenue support, manage displacement decisions, and maximize total revenue across all segments.
• Develop and maintain relationships with local event planners, corporate travel managers, and group buyers to capture market share.
• Monitor competitive landscape and adjust positioning/pricing to capitalize on market opportunities, including major events (FIFA World Cup 2026, regional conferences, conventions).

Leadership & Team Development

• Hire, train, schedule, coach, and develop department leaders and hourly team members.
• Set clear expectations, conduct performance reviews, and implement corrective action when needed.
• Foster strong internal communication through daily/weekly huddles and consistent follow-through.

Financial Performance & Asset Management

• Own the property P&L performance: budgeting, forecasting, labor management, purchasing controls, and expense discipline.
• Maintain proactive property walk routines; identify maintenance needs and coordinate repairs to protect guest experience and asset condition.
• Manage occupancy, ADR, and labor % to achieve targeted RevPAR and profitability goals.

Safety, Compliance & Systems

• Ensure compliance with safety regulations, HR policy, and hotel SOPs.
• Oversee front desk procedures and audit readiness; ensure accurate daily reporting and operational controls.
• Use hotel systems (OnQ PMS) to monitor performance metrics and maintain operational controls.

• Is a confident communicator who leads with empathy and clarity
• Well-versed in using dashboards, KPIs, and workflow systems to manage day-to-day operations
• Prior experience in general or operations management

• 3+ years of hotel leadership experience (GM experience preferred; strong AGM or Ops Manager considered).
• Proven success in direct sales: closing corporate accounts, managing group business, or building new revenue streams.
• Experience leading multiple departments (Front Office + Housekeeping + Maintenance strongly preferred).
• Working knowledge of hotel financials: budgeting, payroll/labor optimization, forecasting, and cost controls.
• Strong guest recovery and service culture mindset.
• Comfortable in a hands-on environment—able to jump in during peak periods and actively engage in sales activities.
• Experience with hotel PMS and operations platforms.
• Excellent communication and leadership presence; ability to lead through change professionally.

Preferred (Nice to Have)

• Prior Hilton-branded hotel experience.
• Experience with hotel openings, transitions, renovations, and/or ownership/management changes.
• Track record of driving revenue growth during property transitions or renovations.
• Bilingual or multilingual communication abilities.
• Familiarity with the Atlanta market and regional group/corporate opportunities.

A family-owned hospitality company with over 25 years in the industry. We own and operate select-service hotels across the Southeast, and we're growing.

We're not a large management company where you're just a number. Our ownership group is hands-on, accessible, and invested in the people who run our properties. We look for solutions-oriented leaders who take initiative, think like owners, and don't wait to be told what needs to happen next.

This is a business built on long-term relationships, personal accountability, and shared success. When you join our team, you're joining our family, and we want you to grow with us.