Event Manager - Signia by Hilton Atlanta

Signia by Hilton Atlanta - is looking for an experienced Event Manager to join the team! We're a premier meetings and events destination in downtown Atlanta, directly connected to Georgia World Congress Center, with 976 rooms and 100,000+ sq. ft. of event space. Offers luxury amenities, six dining venues, and proximity to major attractions like Mercedes-Benz Stadium and State Farm Arena.

The ideal candidate has a minimum of 2 years of event experience, has current big box hotel experience, and has a flexible schedule to adjust to group and client needs.

Shift Pattern: Monday - Friday 8:30am-5:00pm

Pay Rate: $32.25

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will ensure a seamless transition from sales to service and back to sales, identifying opportunities to maximize revenue through upselling and event enhancements. You will serve as the primary contact for the event planner following turnover on the property and will be responsible for ensuring a positive event experience.

• Key Responsibilities:
• Organize, plan, and prioritize duties by developing clear plans and goals.
• Communicate effectively with internal and external clients through various channels, including telephone, email, and in-person interactions.
• Build and maintain strong client relationships to set and meet expectations.
• Demonstrate comprehensive knowledge of job systems, products, and processes.
• Resolve conflicts, negotiate with others, and handle complaints, disputes, and grievances.
• Influence and sell to both internal and external clients to maximize event opportunities.
• Make decisions and solve problems by analyzing issues and determining the best solutions.
• Deliver high-quality service by understanding guest needs and providing direction, guidance, feedback, and coaching when required.
• Participate in customer site inspections and assist with the sales process as needed.
• Perform other duties as necessary based on business needs.
• Maintain regular attendance to ensure consistent service

#LI-JG3

Qualifications - External

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!