M&D Customer Solutions Analyst Intern - OVIP

**Job Description** This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today. About the Oracle Veteran Internship Program (OVIP): Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical/systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service or Military Spouse new to corporate experience preferred Department Description: The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include Oracle Store, Oracle Software Delivery Cloud, License Key Provisioning and internal distribution of Employee Laptops. Brief Posting Description: Customer Service analysts deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will: + Provide world class customer service for Oracle's online venues using phone, email, chat, and co-browse. + Use Oracle applications to research customer inquiries and determine customer entitlement to products and services. + Provision license keys and passwords that activate or enable access to Oracle products. + Work cross functionally with company stake holders to develop procedures in support of evolving business needs. + Create and maintain process documentation and publish to content management systems. + Analyze trends and process performance through data collection and metrics. + Identify, evaluate, and report issues to management that impact the quality of outputs. + Manage customer feedback through department's ISO-certified quality management system and contribute to continuous improvement initiatives **Responsibilities** Preferences: BA/BS college degree Technical aptitude; learns new technology quickly Proficient in English (writing and verbal)--multiple language skills a plus 1-2 years work experience--may include internship(s) Proficient in Excel, Powerpoint (HTML is a plus) Skills Preferred: + Personal Drive - demonstrate a sense of urgency, motivation, and tenacity in achieving objectives. + Customer-Oriented - interprets and matches the customer's business needs to the capabilities of Oracle; balances customer needs with Oracle policy. + Communicates Effectively - conveys knowledge and credibility with effective structuring of ideas, opinions, and information, in writing and speaking. + Results Oriented - personally does what is needed to complete the work; learns new concepts and technology quickly; demonstrates persistence in the face of setbacks; delivers high quality results on time. + Problem Solving - demonstrates resourcefulness by exploring a range of alternatives and options to resolve problems; quickly recognizes new problems and develops solutions within appropriate time scales. + Decision Making - makes balanced and timely decisions with incomplete information; evaluates a number of different options and demonstrates the capacity to anticipate problems. + Planning and Organization - plans, coordinates, and monitors multiple activities while optimizing the use of resources to achieve a goal. + Adapts to Change - responds to change by demonstrating flexibility and working effectively in ambiguous situations. + Work with International Teams - seeks relevant information and involvement from other global teams and departments for projects in own area; develops working relationships with colleagues globally. US Veteran transitioning from active service or Military Spouse new to corporate experience preferred About the Company: For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world's first autonomous database and industry's broadest and deepest suite of AI-powered cloud applications. The following facts and figures highlight some of the many ways we continue to deliver innovations for our customers, partners, and communities. With annual revenue of US$57 billion in FY2025, Oracle is the world's largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region; has 5 million registered members of Oracle's customer and developer communities; and 469 independent user communities in 97 countries representing more than 1 million members. Additional Information: Hourly wage is $30 per hour. This is a 40 hour per week position Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $19.62 to $38.32 per hour; from: $40,800 to $79,700 per annum. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC0 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.