eGain Infrastructure Engineer

Advance your career on a project that supports an enterprise-class U.S. Federal Agency in Washington, DC. Wisemen Multimedia’s eGain Infrastructure Team is looking for an experienced, resourceful, and innovative cloud network and infrastructure engineer. This is a full-time, mostly remote (onsite up to two days per pay period), contract position (minimum of 40 hours weekly).

About the Job:

We are seeking a knowledgeable IT Consultant to join our team. As an IT Consultant, you will discover our customers’ business objectives and provide strategic advice on how they can best use eGain to achieve their goals. This role is a great opportunity for a seasoned infrastructure engineer or network engineer who is passionate about virtual networking in a large, distributed cloud-focused environment to utilize their knowledge of systems engineering and networking technologies. You will provide technical training and help our clients learn how to best integrate their technology systems. The ideal candidate has strong technical skills, excellent customer service, and communication skills.

Responsibilities

• Support the needs of the client and achieve their business objectives,


• Develop strategies for using technology to achieve their business goals,


• Deploy, configure, maintain, and monitor eGain and Cloud network infrastructure,


• Solid understanding of firewalls, routers, NAT gateways, VPN, proxies, load balancers, and other boundary security devices,


• AWS VPC, VPC gateway, transit gateways, and ELB,


• Azure VNET, Security groups, and ExpressRoute,


• Deploy, configure, maintain, and monitor servers on Windows and Linux platforms,


• Hypervisor VM administration (Hyper-V and/or VMWare),


• Infrastructure based on AWS and Microsoft Azure platforms,


• Optimize reliability, performance, supportability, and security of infrastructure,


• Provide technical inputs in the design and review of architecture, policies, and procedures to ensure security, reliability, availability, performance, and backup and disaster recovery of infrastructure,


• Create and document network architecture and design decisions,


• Automate routine tasks for deployment, configuration, and monitoring for all of the above,


• Work with a cross-geography team on network and Infrastructure related tasks,


• Collaborate with in-house staff to manage IT systems,


• Train staff on new and existing technologies,


• Design and implement IT systems and networks.

Qualifications

• A bachelor’s degree in Computer Science or a related field,


• Previous experience as an IT Consultant,


• Previous experience in project management,


• Strong troubleshooting and analytical skills,


• Ability to work well as part of a team,


• Strong written and verbal communication skills,

Benefits/Perks

• Above-average pay


• Learning opportunities


• Contracted engagement with highly skilled and dedicated co-workers


• Work with a Federal Subcontractor that promotes creating opportunities for its team members.

Flexible work from home options available.

Compensation: $125,000.00 - $160,000.00 per year

Mission Excellence Global Impact

We do more than just build cutting edge technologies. We create high-paying technology jobs in Historically Underutilized Business Zones (HUBZone). We forge partnerships with national corporations and nonprofits to solve real problems and foster teamwork and economic growth in our community. We take bold steps to bring literary works to life. And, we work tirelessly to make the technological dreams of the future our reality today.

About

Founded in 2010, The Wisemen Company (Wisemen Multimedia, LLC, EIN 27-2836493, DUNS 034-931-168) is an SBA HUBZone certified, minority-owned, small business concern. Our principal office is located at Peachtree Dekalb Airport in a designated HUBZone and Opportunity Zone.

As an enterprise solutions provider, we offer a wide range of consulting and solutions development services designed to help you deploy the right resources in the right place the first time. We support businesses small and large, nationwide. We are Sam.gov registered and actively doing business with the government.

Jobs

Wisemen Multimedia LLC (“Wisemen”) is seeking qualified candidates to fill several full-time, part-time, and intern positions. Wisemen embraces diversity and strongly encourages all qualified individuals, including people of varied ethnicity, gender identity, sexual orientation and physical abilities, to apply, especially if you live in a Historically Underutilized Business Zone (HUBZone).