Dispatcher - *PLEASE READ REQUIREMENTS BEFORE APPLYING*
Job Description
Job Description
Description:
The Role
- Evaluate customer calls and match the right technician to every job. 8AM - 5PM, Monday through Friday.
Responsibilities
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences
- Manage the whereabouts and needs of every technician in the field.
- Record results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Successfully schedule customer appointments for service, maintenance, or any other inquiry.
- Coordinate installation schedules.
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Experience using Service Titan experience required .
- Experience working in the HVAC or other service specific industry is required.
- Must be comfortable making outbound calls and answering inbound calls.
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