Member Service Hybrid Agent (Roswell)
- Ensure that Delta Community Credit Union maintains a good image through good customer relations by handling account entries with a high level of accuracy.
- Provide superior service to members and guest members.
- Must be detailed oriented.
- Possess strong interpersonal and communication skills.
- Must have strong organizational and time management skills.
- Educate members on emerging bank technology and digital solutions such as mobile, online, Zelle and ATM to make their banking experience easier.
- Identify financial needs and promote, recommend, refer and cross-sell products and services with integrity.
- Respond and resolve concerns by partnering with the member.
- Process consumer loan applications, including reviewing, analyzing applications, and supporting documents.
- Open, close and perform maintenance on member accounts.
- Must possess general knowledge of IRA and HSA contributions and distributions.
- Identify and report suspicious activity including but not limited to phishing, money laundering, smurfing, layering, counterfeit currency, elder abuse, check kiting, account takeover fraud, new account fraud, wire fraud and loan fraud.
- Identify, prevent, and report attempts to pass fraudulent documentation and/or identification as credible forms of ID.
- Serve as a Notary Public, as directed by management.
- May be responsible for daily branch balance reporting.
- Maintain dual control protocols where directed by credit union policy.
- Provide dual control coverage to management in the completion of daily, weekly, monthly, and quarterly tasks.
- Assist management with daily opening and closing operational duties.
- Cover concierge desk duties, as assigned by management.
- Process and balance various types of monetary transactions including deposits, withdrawals, loan payments, cashing checks and cash advances.
- Maintain security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members and Delta Community Credit Union.
- Complete Shared Branching deposits, withdrawals, loan payments and mortgage payments.
- Scan checks and negotiable instruments for processing and negotiation, as assigned by management.
- Meet balancing standards consistently.
- Maintain high level of accuracy and security.
- Develop and maintain credit union relationships.
- Demonstrate knowledge of Delta Community Credit Union products and services.
- Flexible in daily work schedule and relieving multiple branch office in the Atlanta area.
- This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
- This job description is subject to change at any time.
- High School Diploma or equivalent.
- 1+ years’ customer service and/or sales experience.
- 6+ months’ cash handling experience.
- Ability to perform mathematical calculations and work accurately with numbers.
- Comfortable working with little to no supervision in a fast-paced environment.
- Must be able to sit/stand approximately 8 hours a day.
- Must be flexible in relieving multiple branch offices and willing to work Saturdays.
- Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations.
- Associate's Degree degree in Finance or related field.
- 1+ years’ Teller experience.
- 1+ years’ credit union or financial services experience.
- 1+ years’ loan experience.
- Notary Public certification
- Bilingual Spanish Speaking.
- Symitar experience.
- Knowledge of Delta Community Credit Union policies and procedures.
- Medical, Dental and Vision Coverage
- Basic Life and Accidental Death &Dismemberment Insurance, Long Term Disability, Employee Assistance Program and MyAdvocate
- Supplemental Insurance or Voluntary Insurance
- 401(k) Plan with Company Match
- Vacation, Holidays and Personal Time Off
- Paid Maternity and Paternity Leave
- Pre-tax Health and Dependent Care Spending Accounts
- Benefit Choice Program
- Health Reward Dollars
- Discount on Gym Reimbursement and Identity Theft Programs
- Legal Services
Recommended Jobs
Sales Management Trainee
If you are an outgoing, goal-driven individual seeking a long-term career opportunity, then you might be interested in the Management Trainee position at our local Gainesville, GA agency, J. Craig…
Systems Helper
Our Employee-Owned company has immediate full-time openings for a Systems Helper in the Southeast. This position will work within Industrial, Commercial, Healthcare, and Federal businesses and be part…
Maintenance Technician | Rambler - Athens, GA
The Maintenance Technician is responsible for completing service requests, maintaining the physical condition of the community, and supporting the successful execution of turn. This role plays a crit…
Pre-Primary Lead Teacher
A Pre-Primary Lead Teacher is needed for a small class of children ages 1.5 to 2.5 at Woodstock campus. We are selective with high expectations. Once a member of this professional teaching t…
R&D Engineer- Dalton, GA
Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our t…
Maintenance Technician (Marietta, GA, US, 30066)
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tr…
ENT Physician Assistant Otolaryngology / Head and Neck
We are hiring an Physician Assistant / Nurse Practitioner with experience in ENT Otolaryngology / Head and Neck. Advanced Practice Provider (Head & Neck) The successful candidate: The Otola…
Mobile Diesel Technician
****$5000 New Hire Bonus - 50% after 30 days and 50% after 180 Days**** The Mobile Diesel Technician Level II will be responsible for performing licensed DOT inspections, Preventative Maintenance i…
Nuclear Med Tech, PRN
Overview: Join Piedmont to move your career in the right direction. Stay for the diverse teams you’ll love, a shared purpose, and schedule flexibility that frees you to live for what matters both …
Field Project Controls Manager
Why Black and Veatch? Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possi…