Customer Service Representative
At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:
- A Smaller, More Flexible & Nimble Company
- Competitive Pay & Special Bonuses - Earn up to $20/hr
- Growth Opportunities
- Ongoing Training To Learn Valuable Skills
- Paid Time Off
- Employee Appreciation
Responsibilities:
- Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
- Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
- Follows Customer Care “Call Script” for quality and efficient responses to customers.
- Maintain required daily call counts to meet daily, weekly and monthly quotas.
- Maintain complete, accurate and updated information in the customer database.
- Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
- Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- High School Diploma or GED Required
- Prior call center experience preferred.
- Must be available to work Monday - Saturday from 7AM-7PM rotating days and shift.
- Basic computer skills including Word, Excel, and any other software used by the company.
- Exceptional interpersonal and communication skills both written and verbal.
- Geographical knowledge of service area and/or map reading skills.
- Ability to work extended hours, nights or weekends.
- Competitive individual contributor who also loves to win as a team
- Able to pass a background check, MVR and a drug test
Recommended Jobs
RN - OR, WEO, Nights
Overview: Sign-on Bonus Available Piedmont Henry Main Operating Room Registered Nurse (RN) Full time Weekend Nights Responsibilities: Experience the advantages of real career change Join Piedmont to m…
Corporate Communications Specialist
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work,…
Auto Desk Appraiser Level II
Alacrity Solutions Auto Desk Appraiser Level II – Work from Home About Alacrity Solutions Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and…
Behavioral Health Technician
Looking for a dynamic & compassionate Behavioral Health Technicians to join our team! Advanced Recovery Systems (ARS) , an integrated behavioral healthcare management company, is dedicated to pro…
Sales Associate, PT
Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and …
Mailroom Clerk
Job Responsibilities: Provides operations functions in one or all the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document …
Acft Painter II- Weekend Shift
Responsibilities for this Position Position Title: Acft Painter II- Weekend Shift Date: Jan 21, 2026 Location: Savannah, GA, US Company: Gulfstream Aerospace Corporation Acft Pa…
Business Sales Consultant -Atlanta, GA
CoAdvantage Summary: CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer pay…
Urologist Physician
Urologist Physician Join a dedicated team in a full-time Urology practice opportunity in Southwest Georgia. We are seeking an experienced Urologist to become a vital part of our medical communit…
Superintendent 1
Best People + Right Culture. These are the driving forces behind JE Dunn’s success. By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, an…