Location Operations Manager

Job Description

Job Description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium smart home solutions — lighting, shades, A/V, networking, home automation, and more — that make life effortless, beautiful, and connected.
We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. And we’re growing.

The Role
We’re looking for a Location Operations Manager (LOM) to lead the day-to-day operations of one of our BRAVAS locations. This role is about driving operational excellence, ensuring project and service execution at the highest standard, and supporting a culture of accountability, collaboration, and customer focus.

The LOM plays a pivotal role between strategy and execution — managing teams, overseeing financial performance, and aligning local operations with national standards. You’ll partner closely with sales, project management, service, and regional leadership to ensure the business delivers exceptional results and an unparalleled client experience.

Responsibilities:

• Lead daily operations: Oversee all aspects of location performance across sales, service, and project delivery.
• Own business results: Manage budgets, P&L, forecasts, and KPIs to meet financial and operational goals.
• Drive team alignment: Ensure seamless coordination between departments — Sales, Administration, Project Management, Technical Services, and Client Support.
• Build and develop teams: Support hiring, training, and ongoing development to grow a high-performing, engaged team.
• Champion client experience: Intervene as needed to resolve complex client challenges, ensuring projects are completed to BRAVAS’ premium standard.
• Plan and forecast: Create operational plans and staffing forecasts to meet current and future workload demands.
• Collaborate cross-functionally: Work with Regional and National leadership to align on priorities, best practices, and process improvements.
• Manage facilities and assets: Oversee the maintenance and use of company property, vehicles, and tools to support business operations.

Qualifications:

• 5+ years of experience leading project-based teams in construction, technology integration, or related industries.
• Proven success managing P&L, budgets, and performance metrics.
• Strong understanding of project workflows, billing mechanics, and operational efficiency.
• Demonstrated ability to resolve conflicts and foster collaboration across departments.
• Excellent leadership and people management skills — able to develop and motivate teams.
• Proficiency with business systems and financial tools (NetSuite experience preferred).
• Strong communication, organization, and problem-solving skills.
• A strategic mindset with the ability to balance day-to-day operations with long-term business goals.

Bravas Benefits:

• Leadership impact: Drive the success of one of BRAVAS’ flagship locations and shape its future growth.
• Collaborative culture: Work with a team that values integrity, excellence, and innovation.
• Meaningful work: Help deliver technology experiences that redefine how people live in their homes.
• Competitive rewards: Salary + bonus opportunities, medical/dental/vision insurance, HSA & FSA, 401(k), PTO, and paid holidays.

Ready to Lead the Luxury Standard?

If you’re a proven leader who thrives in both operations and client-focused environments, and you want to shape the future of luxury smart living, we’d love to meet you. Apply today and let’s build something extraordinary together.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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