Workplace Accommodation Spec
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
- Familiarity with disability claims and concepts related to workplace accommodation administration.
- Public Speaking/presentation skills
- Good understanding of medical terminology/pathology/anatomy
- Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
- Moderate skills with Microsoft Office and other software applications
- Customer service skills
- Stress tolerance
- Math skills
- Ability to multi-task and prioritize
- Have a high level of attention to detail
- Works well under pressure
- Confidence to make claim decisions
- Results-driven
- High attention to departmental/company procedures/practices
- High School Diploma or equivalent
- 3 - 5 years of ADA, STD, LOA, workplace accommodation or relevant experience
- Demonstrated proficiency in product specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services
- Must have or be willing to participate in training to become certified in ADA or workplace accommodation services.
- Must agree to complete ADA or workplace accommodation related certification(s), as outlined and required by current departmental policy, within 18 months of hire.
- Bachelor's Degree In healthcare or a related field
- Conducts timely, accurate, and customer-focused workplace accommodation assessments; obtains relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents.
- Engages in interactive process with employee, reviews accommodation request holistically, in adherence to all applicable laws. Maintains timely communication with customer, provides customer with accurate, detailed, and thorough review enabling the customer to render a timely accommodation decision without delays.
- Serves as subject matter expert in ADA, PWFA, and other applicable laws as it relates to workplace accommodations; represent workplace accommodation team internally and externally as an expert in the field.
- Acts as a guide and mentor for internal and external partners, answering questions and addressing concerns; works with members and clients on at-work options under the ADA, PWFA, and other applicable laws; participates as needed in client discussions about workplace accommodation offerings
- Documents the claims system in an accurate and comprehensive manner; remains in full compliance with regulatory requirements. Demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational standards; meets or exceeds claims team operational metrics
- Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate
- Works with internal partners to support flexibility, collaboration, creating a positive work environment, consistently maintaining professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.
- Assists in training and mentoring of new staff; stays abreast of industry trends.
- Performs other related duties as required.
Recommended Jobs
Full Time Family Practice Job GA
Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide - in rural settings…
Automotive Technician / Mechanic | Up to $50/Hr & Weekends Off | Cumming
Job Description Job Description Company Description Christian Brothers Automotive Benefits: ~*Up to $50/HR For The Most Skilled Technicians ~ Paid Vacation & Holidays ~ Flexible Sch…
Med Spa Director
The Swan Center for Plastic Surgery has been helping Atlanta cosmetic surgery patients look beautiful and feel amazing since 1993. The board-certified plastic surgeons and staff at The Swan Center are…
Business Analyst
Description: My fastest-growing hospitality client has a Business Analyst opportunity in the Atlanta area! This position will start out as a 6-month contract with a likelihood to extend beyond the i…
Survey Field Crew Chief / Party Chief
Gaskins + LeCraw is an enhanced, full-service company, offering survey, planning, and engineering capabilities across the Southeast. Come join a team of over 150 employees in the areas of civil engi…
Inventory Controller
Position Title: Inventory Controller Department: Branch Management Supervisor: Assistant Branch Manager / Branch Manager FLSA: Non-Exempt Position Summary: Works closely with Assista…
Urban Church Planter | Atlanta, GA
Job Description Job Description Atlanta, GA needs you! We are currently seeking a passionate and visionary Urban Church Planter to serve in the Atlanta area. As an Urban Church Planter, you will …
Travel Registered Nurse Medical Surgical and Telemetry
Job Description Job Description RN Med/Surg and Tele! Must have Travel experience! &##127757; Travel Registered Nurse (Med-Surg/Telemetry) – RN-Owned & Operated Company &##128205; Travel A…
Room Attendant / Housekeeper
Room Attendant / Housekeeping Our Culture We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associat…
Medical Assistant - Pediatrics (RN, LPN, CMA)
Job Description Job Description We are seeking an energetic pediatric nurse (RN,LPN,CMA) to become a part of our team! You will perform routine clinical assignments to keep the pediatric office r…