Community Specialist | Broughton St
- Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
- Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
- Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
- Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
- Attend, support, and/or host local and regional Community events.
- Execute the product seeding strategy through community partners and Ambassadors.
- Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees
- 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
- Education: High school diploma/GED/equivalent, or above
- Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
- Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
- Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
- Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
- Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)
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