Service Administrative Assistant - Athens BMW Service

Service Administrative Assistant – Athens BMW Service Department

We are looking for a reliable and motivated full-time Service Administrative Assistant to provide essential administrative and logistical support to our service department. In this role, you will ensure smooth daily operations, assist our service team, and contribute to a positive customer experience by managing schedules, handling inquiries, and maintaining important records. 

Responsibilities

• Answer inbound calls
• Make outbound calls from teleservice leads.
• Schedule and coordinate service appointments
• Contact clients prior to appointment date to confirm appointment
• Follow up post visit to ensure customer satisfaction
• Answer customer inquiries via phone, email, and in-person, providing information on services.
• Manage and update customer service records and databases.
• Perform general administrative duties, such as filing, scanning, and maintaining office supplies.
• Collaborate with team members to ensure efficient workflow and customer satisfaction.

Requirements

• Excellent communication and interpersonal skills.
• A positive attitude and a customer-focused mindset.
• The ability to multitask and work well under pressure in a fast-paced environment.
• A strong work ethic and a willingness to learn.
• Previous experience in a customer service or service-oriented role.

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our full-time associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees
• Vision & Dental Insurance
• 401k retirement plan with company match
• Employee discounts for vehicle purchases and repairs
• No Sundays

About Us

Phil Hughes Automotive Group has been serving Athens and surrounding areas since 1976. We are locally owned and family-operated. Our company’s focus is building relationships that last with our employees, customers, and community.