Divisional Director of Clinical Services
Phoenix Senior Living
Roswell, GA
Description Phoenix Senior Living is seeking a Divisional Director of Clinical Services to join their team!100% Regional travel is required for this position and may be in GA,AL,VA, NC, KY, SC, AR and MO. The Divisional Director of Clinical Services reports directly to the Vice President of Clinical Services. PURPOSE This position is responsible for providing overall support to the field in clinical processes, training and support of the health and well-being of the residents within their designated portfolio while ensuring quality care programs are compliant. Responsibilities include but are not limited to quality assurance and regulatory compliance, assisting in the training and on-boarding of clinical and care coordinator team members. This individual maintains a professional, supportive and positive working relationship with each Community, partners strongly with the Wellness Director, and works as a team with the Regional Director of Operations. Principle Duties And Responsibilities Resident Care
- Provide counsel to Wellness Directors on accurate and timely level of care assessments for residents.
- Ensures proper follow through and documentation for residents with a change in clinical care needs
- Partners with Wellness Directors in portfolio to ensure completion of clinical sections of the Wellness Evaluation & Assessment and PSP at the time of move-in, semiannually and with any change in status
- Acts as Interim Wellness Director when needed
- Review the Quality Assurance audits in each Community. Support the Resident Care team by preparing a detailed plan of correction. To ensure all corrective actions are taken in advance of the actual state survey. As measured by achieving material deficiency, free surveys in all assigned communities.
- Reviews the clinical sections of monthly wellness visits and PSP to accurately reflect the resident on a monthly basis
- Ensures communities maintain wellness files according to Phoenix policy, federal and state guidelines
- Reviews field’s monthly MAR/TAR audits to ensure timely completion.
- Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse
- Monitors the Medication Rooms, med charts, treatment carts for neatness, cleanliness, availability of medications and expired medications
- Reviews MI/MO denials for admission criteria and reports findings to VP, RDO, Sales VP
- Complete Community Audits for maintenance, dietary, programming and clinical for improvement and guidance.
- Reviews and advises RDO, Risk Management and VP of Clinical on all state reportable for compliance and risk mitigation.
- Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
- Provides assistance to the Community Engagement Director, Executive Director and department managers with particular attention to the medical, legal, financial and business communities who may influence the senior market
- Partner with the Marketing & Sales team to ensure all the required items are listed on the move-in physician’s report and/ or order this may include contacting the physician’s office directly to clearly communicate and explain what items are needed on the forms
- Develops guidelines, standards, and practices for Resident Care and programming
- Develops ongoing quality improvement programs for resident services
- Participates in development of new systems to result in customer/resident focused environment and company profitability
- Determines and develops risk management programming and communication of issues
- Trends At-Risk reports
- Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation
- Monitors each resident’s medication and treatment profiles
- Reviews for accuracy and compliance, all physician orders at time of move-in and monthly thereafter
- Checks controlled substance declining inventory sheets to ensure they are accurately completed and reflect the correct number of narcotics available, at a minimum twice a week
- Actively participates in risk management programs
- Determines and implements activities geared towards leadership development among associates in Resident Care
- Is responsible for onboarding new Wellness Director talent and Floating Wellness Directors
- Focuses on decreasing turnover and increasing retention of solid talent
- Partners in the delivery and participation of Phoenix University training and self-study programs during the required time.
- Completes All Phoenix University, job specific and management training in the timeframe designated
- Completes all training required by the state or other regulating authorities including ongoing training per regulation
- Ensures residents and families are educated about residents’ rights
- Creates and maintains a warm professional environment
- Assures that all staff is fully informed on the answers to the most frequently asked questions by residents, families, and prospective families
- Facilitates regularly scheduled meetings with Regional team
- Manages appropriate communications to Executive Director / RDO / VP of Clinical.
- Provide written site visit report after each community visit
- Provide a completed Wellness Director on-boarding checklist after all onboarding to the ED/RDO/VP of Clinical.
- Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
- Acts as liaison for ancillary health services to ensure visits are made as scheduled or prescribed and prompt communication between associates and ancillary service provider
- Acts as a liaison for pharmacy services to ensure effective services for residents
- Ensures compliance with state assisted living regulations
- Review all state reportable before submission to state regulatory agency
- Ensures compliance with all state and federal regulations (i.e., OSHA nurse practice acts, etc.) and Phoenix standards as it pertains to clinical care
- Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks and hazardous chemicals immediately
- Oversees community risk management program
- Participate in the development and implementation of a community improvement plan
- Partner with the Executive Director and other community associates to analyze and maintain all resident and associate safety
- Partners with pharmacy consultant to provide optimal pharmaceutical services to residents
- Responsible for infection control programming/training
- Responsible for the safe and efficient distribution / administration of injections, nebulizers, medications and moderate wounds care per state / provincial regulations
- Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan
- Interviews Wellness Director candidates for the community
- Assists with active recruitment of open Wellness Director positions
- Participates in Wellness Director development plans and/or action plans
- Fosters Wellness Director growth
- Provides input regarding Wellness staff reassignments or terminations in coordination with Human Resources and Executive Director
- Provides Resident Care/clinical expertise to the community to aid in problem solving and making decisions
- Reviews community documentation during clinical site visits with department Directors to identify, review and discuss potential changes in service
- Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.
- Must be a Registered Nurse with an Associate or Bachelor’s degree
- Must have a minimum of 2 years department management experience working with elders or disabled individuals
- Must have demonstrated Leadership capabilities
- Multi-department experience strongly recommended
- Knowledge and experience in Assisted Living industry and Dementia care or Skilled Nursing
Posted 2026-01-23
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